Washine machine rinse and spin cycle weren't working, water was not draining. Spoke with Tinna by phone to arrange a time and she was very helpful, letting me know the process and possible issues after she heard what was wrong. Sam and Tinna showed up on time and tried some things that wouldn't require buying new parts first. Found there was a small sock blocking the internal drain and removed it. In and out in about 40 minutes. Excellent work, very friendly. Used their $10 off coupon from their website. I will call them again for any appliance repair and will recommend to others.
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