Galaxy Moving & Mobile Storage

I was referred to Galaxy by a friend. They had done a fairly large and tricky move for her. I was moving my home but I have some unusually large item as I have alot of fitness equipment in my home. I was very worried about the movers taking the eliptical down the stairs and leaving marks on the wall. But it was no trouble at all!! The movers manouvered it perfectly and like professionals and didn't leave a scratch!! I will definitely reccomend them to anyone and use them again myself!!

My Partner had used galaxy before so I decided to accept the reference. I was very happy with the movers. The thing that impressed me most was that they showed up on time (7am) Saturday morning. I have worked in the service industry and know how hard it is to get good labor. My hats off too Galaxy Moving!

We used Galaxy Moving for our grand piano move, we shopped around and found Galaxies price to be the best and they seemed to really understand the situation. There were two sets of stairs and a sharp turn at the top. The movers handled the turn and stairs with ease. Laura 

I had the pleasure of using Galaxy Moving for my storage and moving. I moved from Victoria to Las Vegas, but had to wait for my working visa before my stuff was shipped. They were very patient for the whole process and I will use them again when I move back home. Their advantage comes from their service, I have rarely seen a company so accommodating and I do not hesitate in referring them.

We hired Galaxy Movers to move our home, they did an exceptional job. Galaxy provided us a quote for moving from vancouver to victoria over two days. They arrived the first day on time and delivered the next day on time. It was a flat rate and I am pleased to say there were no hidden fees. I strongly reccomend anyone needing movers to hire Them. Sandra

The day of our move 5 men showed up at 7:00 am right on time, we wanted to get an early start. All the men went right to work and worked without taking any breaks ( except lunch). We were very impressed with their work. The men worked till about 6 that evening and were back at 8 the next morning as we requested to finish packing. They finished packing and were headed out by 2pm.

They had us moved into our new home 7 days later as we requested. There was 2 different guys in the crew for the unloading, but they seemed to work right along with the others as if they new the drill. Even though they only had 4 to unload it only took half the time it took to load. We had to leave for a few hours ( family emergency) and were shocked when we returned because they were almost finished. We started opening boxes and checking the furniture and were very pleased to find NOTHING broken, except a particle board desk of my sons that really had no value whatsoever. We were surprised to see it at all so we didn't make a big deal about it, it was a piece of junk anyway.

So overall the move went great, very pleased, recommend Galaxy Moving and Storage

If I could give more stars, I would.
I have to tell you I was worried about any movers, and these guys exceeded my expectations. Lisa, my account rep, was a very nice lady., made great suggestions when she came out, and responded to any of my questions very promptly. I had received an estimate from this company and from Benkins. Benkins was $300 more! We almost booked them because we were thinking they were more trustworthy. So glad we didn't. Glad we were able to save money and get outstanding service. My crew showed up early! (unheard of) and were done in record time. They took the time to wrap all the furniture well. My head guy on moving day, Carl, was outstanding. So friendly and helpful. I couldn't have asked for anything better. This was a local move from Mission to Vancouver From a two story to a single level. I would def. recommend these guys in a heart beat.

I am very pleased with my move. I booked with this company and gave them very short notice. They were very professional. They did everything that they could to make my move work. Throughout my move I was always informed with what was happen and when the movers would turn up. My move took two days, as I had to be out of my apartment on the 31st and could only move into my new apartment on the 1st. The stored all of my stuff over night. They made my move so easy. There was no problems and no damages. The cost was also very reasonable. I have moved with a lot of companies as I move at least once a year or so. I would use this company again. They have a really good team. Thanks to everyone at Galaxy Moving and Storage.

We give Galaxy movers 2/5 for seemingly storing and returning some of our belongings and for the professional attitude of their front line staff (i.e. the movers). But all-in-all the experience was miserable from beginning to end. We gave 0/5 for recommending to others.
We chose Galaxy because we didn’t want to load storage containers ourselves and they seemed to offer the full service at a reasonable price; but I would never use them again. Here are some highlights of our problems.
1) Poor Estimation of Moving Requirements: Told we would need an 8x24 container. Received four 6x8 containers instead although that wasn't enough. Shared rent on another 8x24 container (from another supplier) with our contractor to store the balance of our stuff.
2) Started move late due to truck breakdown. Had to finish the next day. Charged an extra 2 hours of travel time.
3) Poor Communication of Billing procedure: We were never informed in advance of billing/payment requirements (I honestly expected to receive monthly invoices). They require a cheque the day of move out and cash in advance before moving back in. I had to chase them down to figure out how to pay the monthly storage fees (cheques paid in advance). We also seemed to have to chase them down to get them to cash our cheques.
4)Sensationally rude and unprofessional: We made the mistake of complaining about the communications of their billing procedures saying:
"...If you require prepayment then someone is going to have to give me some written notice. You really have to tidy up your invoicing and communication of these facts." I admit I was curt but not abusive and after all, we were trying to give them money. Here is how the responded:
“Do you pay your mortgage car payment news paper strata fees golf fees after your done? Obviously you pay before now quit being an ass. Troy”.
When I responded _“Seriously, this is your approach to customer relations. I don't know who you are Troy but I will be calling on Monday to complain.”
Troy wrote back:
"Of course you will, if it looks like a duck sounds like a duck pretty much gotta be a duck? I'm just calling it the way I see, based on my review of all your correspondence you have some sort of attitude and complex thinking you can talk to people this way? If this was a playground you'd be having a face wash and a pink belly. Your lucky it's only words. :) Troy..."
When I complained to Brent, owner and CEO:
"...Please advise if the final tone and content of the exchange is consistent with Galaxy's customer service policies and philosophy"
Brent wrote back:
"...Based on the emails you sent he was offended. (As am I) I do see his point and believe him to be right in his thinking, however he could have been a little softer in his approach. We are one of the most economical moving & storage companies around and constantly get calls and emails thanking and praising us that is why we are 100% full. So when you sent your rude emails he felt you to be an ingrate and pretty arrogant and spoke his mind. I apologize for any offending remarks and have advised Troy to not have any further correspondence with you and he will forward any of your emails to sales."
We were far from satisfied with this response but we more or less gave up as there was no higher authority.
5)Questionable book keeping: The first cheque we sent them went missing so we sent them another one but both cheques got cashed. When I wrote them to inquire about this we got no official response (only another rude response from Troy). It was over two months later after we had withheld the final cheque that we got a response. To their credit, the matter was drop when we provided them with copies of the cashed cheques.
6)Strange practices: They unloaded two of our crates into trucks before delivering them back to our house so we have no idea of what went on at the warehouse. They also made us sign for receipt before unloading the truck (i.e. sign now or we'll drive away). We are not sure of why they did this and it doesn't seem like anything of value is missing (apart from three mirrors) but it was unnerving at the time.
In conclusion, We have moved about 10 times and stored furniture once and never had such a bad experience. We really could not recommend Galaxy Moving & Storage.