We researched a lot of companies before deciding to go with finished basements. We chose them due to reviews on here, comparison to other quotes and the length of time it would take to get the project completed. Overall, we are very happy with the work that was done. However, there were some issues that came up during and after the project.
- project was completed within the agreed upon timeline
- showroom offered a good opportunity to see materials
- workers were courteous with coming in and out of the house esp with an infant at home
We wish that communication was clearer. We had some misunderstandings with the contract ( which Andre explained). We also had an issue with the flooring shifting shortly after project completion (contract states you need a dehumidifier, we did not have one at the time). Finished basements agreed to help us but did not communicate what they were going to do (this is the major problem). They ended up cutting the flooring and installing a transition piece which we feel ruined the professional look of the basement. We were NOT consulted about that until they completed it. We would've liked to be informed before they altered the flooring in this manner. We would've declined the service and figured it out ourselves in order to keep the cleaner look. Understandably, Co-vid 19 happened and we are still waiting on a remedy to this situation. We enjoyed our basement and regret that this is the outcome. We will update this once we hear back from Vitali after Co Vid 19 restrictions are lifted.