Pro Roofing

For context, we had replaced our entire roof when we bought our house 5 years ago. This came with a 10 year warranty. This summer, we decided to sell our house and while we were in the middle of open houses, our roof started leaking. We called the original roofer who did the replacement 5 years ago and he misdiagnosed the problem, did a shoddy patch up job and off he went. 1 week later, the roof leaked again. We tried desperately to get a hold of the original roofer. He begrudgingly came over, checked the roof and claimed to have not placed the right size for the skylight (placed a tarp over it and said he would come back in 2 weeks with the new skylight - which later became 4 weeks). It was clearly a case of a contractor dragging their feet in honouring their warranty policy!
1 week later, we faced another leak which was jeopardizing our home selling process and it was extremely frustrating since the original roofer stopped responding to our voice mails and emails. The last leak happened on a Friday close to the end of business hours. We scoured the net for reputable roofing companies to come and FIX the situation once and for all.

The "so called" 24/7 companies were a bit of a trip as they would either respond with "no technician is working this weekend" (how does it become 24/7 then?!) or "leave a message and we'll call you back later" (never happened) or "sorry, we don't do 3 story houses"! (e.g. of these companies were "Mr Roof Repair", "Avenue Road Roofing", "Roof Repairs Toronto"& "Canadian Roofing Company"). Fortunately, we stumbled across PRO ROOFING on the HomeStars website and gave them a call. Our lucky stars were aligned as Slavik answered the phone. He was just about to finish a job, heard our situation, empathized with us and offered to take a look at the roof.

I'm sure that must have been at the end of a long day for him. He was at our property within 3 hours of making the phone call (living up to the 24/7 service claim). Unfortunately, it was getting dark so there wasn't much fixing he could do but instead, he made a thorough examination of the various potential causes of leaks. Within a few hours, we had a detailed report from him and quote on what he saw were the issues as well as the cost of repair.

Since we are out of the country, our realtor was interacting with him primarily and had a good feel about him. We spoke with Slavik on the phone and that confirmed our vibe as well. We approved the contract right away (which comprised of redoing most of the roof again!) and by Tuesday morning, Pro Roofing was on our roof. By Thursday, the entire job had been meticulously finished and all the debris cleared. They even completed an extensive water-leak test on the roof where they doused it with water and we waited for 24 hours to see if any new leaks had sprung. This was a condition prior to us paying Pro Roofing. As expected, the roof didn't leak at all.

Since we are overseas, Slavik went above and beyond to make us feel involved in the process by sending us a very detailed email report with picture-by-picture evidence of all the work that was done to fix the issues our roof was facing (also uncovered some poor workmanship from the previous contractor - which we saw in photos of leaks we didn't know existed that were discovered after the shingles were stripped off). My husband, realtor and I were blown away by his professionalism, expediency, quality of work and value for money.

The warranty on the roof can be transferred to the new owner (unlike some companies that claim their warranty is limited to the current owner only - RED FLAG!).

We will not hesitate to recommend Slavik and Pro Roofing to anyone who wants peace of mind that their roof will be looked after by professionals and that they will get their money's worth in return. Our reputed realtor has already added his contact as reference for anyone looking for a roofer!