Markstone Landscaping Ltd.

Interlocking Stone
Suite 208 - 60 Bristol Rd East Mississauga ON L4Z 3K8
Write a Review
Write a Review

HomeStars
Interlocking Stone
Markstone Landscaping Ltd.
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

85%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Markstone Landscaping Ltd.

Average customer rating:
8.6 10 (137 reviews)

Sort by

PS
PS
2 reviews Brampton, ON
4/10

I would not recommend this company for your landscaping needs

I took some time since the completion of our project before writing this review. It has been about 1 month since Markstone Landscaping has finished our project. Overall, I cannot recommend this company to other people looking for landscaping needs. Numerous red flags and issues that came up during the project itself that left me very disappointed with my experience with Markstone Landscaping. I want to make it clear to people reading this - customers are not the experts. We rely on the guidance and knowledge of the people we hire to help us make decisions. Markstone Landscaping did not provide any guidance for us during our project until the issues were severe.

For reference, we asked Markstone Landscaping to expand our driveway to add an additional parking spot, replace the existing asphalt with interlocking stone, and to extend the interlocking stone around the front of the house to the side gate to create a walkway leading to the backyard. The space is approximately 1100 sq feet and the quote was approximately $29k for the project. They guarantee that projects will be completed in 2 weeks with a 2 year warranty.

PROS:
1. April, our project coordinator, was the bright spot in this experience. She was able to get our project started early, she was available for all questions and maintained communication up until a point. I believe she tried her best to make our experience as pleasant as possible but there were too many issues that came up that were out of her control.

2. A professional opening experience with Zak. He came and surveyed our site, gave us a reasonable quote and slick materials for us to look through. All types of stone available, etc in the production materials. He was also readily available to help guide us in stone choice and directing us to their supplier, Tomar Garden and Supplies, in Mississauga.

3. The excavation crew was timely and completed their part within one day and had it cleaned up the next day. Very professional and courteous to our family for the time they were there.

CONS:

Installation Crew: Our initial experience with the installation crew was positive. For the first few days they were polite, hard working, and had put in 12+ hour days to get our project moving quickly. However, the issues we had were numerous:

a. Lack of communication: No initial walkthrough by the installation crew to give us some insight on issues that may come up with the installation. Better communication may have saved us a lot of trouble.

b. They made unilateral decisions on how the project should proceed. Our driveway expansion was supposed to have a gentle curve bordering the additional parking spot. On what was meant to be the last day of work they decided to change that completely to a 90 degree angle (they removed the curve without asking us). It was only because we saw them on our house cameras that we knew what was happening. When asked about this, they simply said We dont have the tools for the job. What kind of answer is that? There were multiple areas that required curved cuts and they had elected to not do that at all because they couldnt be bothered to be prepared. Unbelievable. We had to directly contact April regarding the unplanned change, who then contacted the crew and instructed them to return to the original plan.

c. Another change that was also made on the same day was the addition of a small, half-foot step just adjacent to the front steps of the house leading to the walkway. This was not in the original plan and the rationale of the crew was that the excavators made the grading too steep to allow a level surface. In fairness, they did inform us of this change before they proceeded with it and we did agree to the change. However, this was done only after we intervened regarding the issue with the curve. If we had not initially contacted April, allowing the crew to work uninterrupted, then they most likely would have installed this step without telling us.

d. They buried our water valve/curb stop (the emergency access point for
water shut off installed by the city). This valve was sticking up 2 feet above the ground and they somehow managed to bury it.

e. Lack of courtesy to our household. At one point they had asked us to open the garage to get some materials stored. Instead of closing the garage, they kept it open and proceeded to cut stone. Our garage was covered in stone dust. Our van covered, our kids strollers, all of our storage. All covered. Just lack of awareness.

f. Overall, upon completion of the project, we were not happy at all with the quality of the work and decided to escalate to the owner. The curved areas in particular were made up of stone that was unevenly cut, with irregular and inconsistent spacing compared to the rest of the driveway. Some areas in between the stones making up the curve were not filled in with polymeric sand - adjacent stones were directly contacting each other. The half-foot step frankly looked ridiculous and was a clear tripping hazard.

I raised numerous issues to my main contacts that included Zak and April over email. April had told me that people would be there the next Monday AM to address the issue. I wasnt happy with the lack of details, so I decided to comb through Google reviews and LinkedIn to find contact information for Mark, the CEO. I took the day off Monday so I could meet this crew and discuss all of the issues. Unsurprisingly no one showed up the entire day. At least Mark contacted me and said that he could meet Tuesday and he would call me Tuesday to arrange a time. Another day not at the office. I follow up with him Tuesday with a couple of calls with no answer. He elected to call me late afternoon and says he will be there by 4 PM. When he did show up, we at least had a productive conversation. However, another huge disappointment was that the installation crew was the same crew from the start coming back to fix the issues. After we had finished, Mark said he would follow up with everything we discussed over email. Guess what, no email. Another example of poor communication.

The following day, the installation crew showed up. Again, I had to work from home to be able to work with this crew. The demeanor of the crew was completely different. They were not interested in being there and the gentleman who was the site leader ended up in an argument with me about what was discussed with Mark. An actual heated argument with him not happy at all with what we were asking. Unbelievably he left and he did not come back. He left the work to the other 2 people there. Poor professionalism and poor communication again.

The remaining crew finished the changes by the end of the day. We were accepting of the changes, mainly because we wanted to be done with the project. However, the overall quality is lacking.

- The curved area bordering the driveway expansion is minimally improved from the previous version. Inconsistently shaped and spaced stone comprises the curved border, compared to the straight border areas of the driveway which is made up of consistently shaped and evenly spaced stone laid out in a regular and repeating pattern. Several adjacent stones remain directly contacting each other, with no polymeric sand in between, and 3 of the stones already have large, visible chips. Not surprisingly the chipped stones are the ones directly contacting other stones. Now, we can appreciate the technical difficulty involved in creating a consistent, curved border. However, when we are paying $30k then we are expecting that level of skill and craftsmanship. At the very least, ensure that areas in between the stones are filled in with polymeric sand

- They found our water valve and cut out a small area of the overlying stone to allow for access. However it is still fairly recessed and difficult to access if needed - the city would have likely have to break up more stone around the valve or remove the overlying stone entirely

- The crew was able to get rid of the half-foot step with a barely noticeable grade of the resulting surface - a welcomed improvement. However, given the final result, not sure why the crew had initially insisted that the step needed to be installed

The last aspect is clean up. It is unbelievable what this company believes is acceptable.

- For nearly 2 weeks we had a large pile of gravel and cut stone sitting with pylons around them. The court where we live was essentially inaccessible for maintenance vehicles including garbage trucks for 2 weeks

- They did not clean up on a regular basis. Empty skids were on our grass for 2 weeks that killed the grass that it was on. The loose garbage was tidied but not taken away and again sitting on our lawn

- The reason was because of a lack of resources and a broken truck so only one crew was available for clean up. Whatever the reason may be, still unprofessional that they treat customers and their neighbours like this.

As mentioned, Markstone Landscaping offers a 2 year warranty on their work. However, I do not expect that they will honor this warranty if and when issues arise, which they already have. We are now actually looking at our landscapers to fix the dead lawn that we now have and to examine the work they have done. I will not be surprised if they have to tear up areas to fix their work.

Overall, I cannot recommend this company. If you are looking to hire them, please do your due diligence and look at the negative reviews. Those reviews reflect exactly what we experienced.

Approximate cost of services:
$29,000.00
Was this review helpful?
Private User
Private User
Private User reviews Mississauga, ON
10/10

The final product is awesome

They were on time every morning and the pace of work was amazing. They bring a lot of manpower and equipment and get the job done! The final product is awesome and our neighbors have all marveled at how fast interlocking pool deck was done and how great it looks.

Approximate cost of services:
$5,700.00
Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
10/10

Totally impressed

Markstone Landscaping came and did our driveway, a patio, and our front yard. I can't say enough about how impressed I was with this crew!

Approximate cost of services:
$6,800.00
Was this review helpful?
Private User
Private User
Private User reviews Mississauga, ON
10/10

Everything was completed on time

Markstone Landscaping team is fabulous. They completely transformed our backyard! There were many different layers to the project but everything was completed on time and we couldn't be happier with the end result.

Approximate cost of services:
$8,900.00
Was this review helpful?
Private User
Private User
Private User reviews Mississauga, ON
10/10

An excellent job done

Wonderful experience of brush concrete installed by Markstone Landscaping! Would highly recommend them if you’re looking for a hard working professional crew to do an excellent job!

Approximate cost of services:
$6,800.00
Was this review helpful?
Private User
Private User
Private User reviews Mississauga, ON
10/10

Highly responsive to any concerns

Based on my experience I would highly recommend Markstone Landscaping. They listen to your needs, are receptive to your ideas and most importantly are highly responsive to any concerns you might have.

Approximate cost of services:
$3,800.00
Was this review helpful?
Private User
Private User
Private User reviews Mississauga, ON
10/10

Everything went well

Markstone Landscaping team was wonderful to work with! From my first contact through the design, build and installation everything went as well or better than I could have hoped.

Approximate cost of services:
$6,700.00
Was this review helpful?
E in Toronto
E in Toronto
0 reviews Toronto, ON
0/10

A terrible company

Markstone did the interlocking for our backyard (with a deck that need to be removed) and two pathways to the front. The following are some of our experience.
1. The material delivered and placed on our driveway long before any work has begun. According to the agreement, third payment (4 payments in total) was due when the material was delivered. The material sat on the driveway for almost 10 days while my car stuck inside and cannot be used during this time period. Our neighbor asked some other company to do their backyard. The material on the driveway gone in two days time.
2. Markstone always came unannounced. For instance, the demolition team came a day before the scheduled day while we were in the middle of some work outside, and they started their work without letting us finish ours. As another example, the installation team dropped in a day earlier. Thru out the project, we were not told about the schedule ever, except to expect the work to finish in 2 week time. Meaning that they came anytime convenient to them without any advance notice.
3. The demolition crew LITERALLY demolished anything (that is not 4 feet deep) in their path such as cable, telephone and internet. Initially we thought our Bell system failed. But it turned out was the work of the demolition crew. As a result we lost Internet, TV, telephone unnecessarily for two days. Our air conditioning, bricks on backyard wall and water tank heater outlet were damaged. Again, our neighbor never had this problem with their project.
4. The demolition crew viewed our garden as their dumping ground; small rock, empty bottle and whatever they did not need or want, were in our garden or on the grass. A slab of stone threw onto our neighbor lawn. Even after repeated requests from us to remove the slab, we were ignored. A cut dead tree was hidden in our neighbor brushes. We only found that out a week later. What an embarrassment! Again even after repeated requests, holes on the wall never sealed (not until 13 days later), small rats have likely entered our house. They care less even after we told them about our concern.
5. Installation crew, by default, installed regular rectangular shaped interlocking lot. Why, it requires the least effort to install. Other shapes are special order. When one demands for special order (which is almost every client will, I assume), they tried to convince you otherwise by saying cutting stones will make the finished product looks bad. We had to fight to get them correct the WRONG installation. This tells you what kind of company Markstone is.
6. On the first day of installation, a mountain of unmarked sand was left behind by the installation team that resulted in an accident overnight. We were awakened by the police in the middle of the night, so were all our neighbors. We were embarrassed, even it was not our fault, except that we have hired Markstone. Even after we and the police called the company in the middle of the night to come and clean up the scene. Markstone just ignored the request as if nothing has happened.
7. The sales Zak failed to disclose to me that the pattern and look will be different from the rest when we paid more to raise the grading on one of the pathways. If I knew it will be a different look, I definitely won’t pay more to make the finished product looks worse.
8. Daniel, the person in charge of cleanup, told me without any hesitation (or shame for that matter) that the above problems happened all the time, and should be expected when one hires Markstone. I wish I knew all this before I contacted Markstone.
9. With so many problems and after so many complaints within such a short period of time, I was shocked and upset to find out that I was sidelined, ignored or laughed at when I complaint problems to the management. Customer service and professionalism are a foreign idea to the company. Making a quick buck is ALL they care.
10. Markstone claimed they have hundreds of satisfying customers. That might be true. But I am certain that there are hundreds more ANGRY customers who do not even bother to share their bad experience.
11. With the amount of money we paid, we EXPECTED Markstone will give us a HASSEL-FREE and PROFESSIONAL service. Instead, we got exactly the OPPOSITE, plus a lot of stress and insults from the company. By talking to the owner and the management, one can understand why we went thru all this. The behavior of the crews does mirror the owner’s and the management. Once the contract is signed, the company views fulfilling its obligation as if they were doing the client a FAVOR (so don’t complain). Customer service and professionalism are not something they have.

The reason I decide to write this up is not for the company. It is clear one cannot expect to change the company’s DNA. Even I have done my research before the decision was made, clearly either me or the info available is not good enough. I just wish someone had told me, at least some of the above, before I contacted Markstone.

Approximate cost of services:
$35,000.00
6 of 6 people found this review helpful.
Was this review helpful?
Company Response

I'm sorry to hear about your bad experience. We are always trying to improve our customer experience and appreciate your feedback
Feel free to call me to discuss further
Kind regards
Mark Zammit 416.806.2714

Valentine in Toronto
Valentine in Toronto
0 reviews Mississauga, ON
10/10

Well Worth Every Dollar!!

The team was very professional; they were onsite everyday on time and were knowledgeable on the products used to complete our stamped concrete! The job was completed with care and precision. Well worth every dollar.I love the way my home looks. Thanks guys!!!

Approximate cost of services:
$21,000.00
Was this review helpful?
Company Response

Thank you for the great review!

We appreciate the feedback as we pride ourselves on customer service.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Markstone Landscaping Ltd.

Welcome to Markstone Landscaping Ltd.

Concrete Contractors & Interlocking Contractors
Markstone Landscaping has been working with homeowners and businesses in Mississauga, Brampton, Milton, Oakville and Burlington, Ontario for over 10 years. Contact us anytime to get an interlocking or concrete paving quote for any of the areas below.

DRIVEWAYS
Transform your driveway and add curb appeal to your home

POOL DECKS
Finishing touches to make your pool the focal point of your yard

BACKYARD
Turn your backyard into an oasis your family & friends will love

WALKWAYS
Inviting walkways that are safe and durable all year round

FRONT ENTRANCE
Transform your entrance to make a great first impression

LANDSCAPING
A beautifully landscaped property will rise in value and add to your quality of life

Services and Service areas: Markstone Landscaping Services the Mississauga, Brampton and Milton areas. Our services include: Landscaping Contractors, Interlocking Contractors, Concrete, Excavating, Driveways, Pool Backfill, Flagstone, Sodding and much more...For a free estimate call today!!

We're social, check us out here:
https://www.facebook.com/markstonelandscaping/
https://www.instagram.com/markstone.landscaping/
https://www.pinterest.ca/markstonelndscp/
https://www.flickr.com/photos/markstonelandscaping/
https://www.houzz.com/professionals/landscape-contractors/markstone-landscaping-pfvwus-pf~1293443629?

CATEGORIES
Interlocking Stone, Concrete Contractors, and Landscape Contractors & Designers
SERVICES
INTERLOCKING & CONCRETE SERVICES We are a Mississauga-based interlocking and concrete paving contractor that has experience in delivering value and customer satisfaction in our landscaping projects. Below is a list of our services. Contact us for a FREE no-obligation quote. Driveways Driveway Extensions Backyard Patios Front Entrance Front Entrance Pool Decks Pathways Walkways Pool Backfill & Demolition https://markstonelandscaping.com/faq/
WEBSITE
http://www.markstonelandscaping.com
YEAR ESTABLISHED
2007
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
24 months. Kindly ask for details.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.