I'm still shaking my head in disbelief! What a joke this company is!!
After setting up the move for 5pm the driver called me at 2pm to say he was there to pick up the piano. Actually, he wasn't, he was 50 minutes away according to our next conversation but by that time he realized that the piano was actaully a piano and would be heavy so he had to find another helper and didn't show up until 6. When they arrived at my place there were no blankets as per their advertisement. One of the movers answered the phone while holding the piano and it tipped and the pedal snapped off. Luckily my husband saw this as they just tossed the pedal in the back of the truck and din't say anything until called on it. Nothing was damaged when they banged the paino on the door but, seriously folks!! I told them that we would pay the agreed upon amount once they replaced the pedal. That didn't go over well at which point they tried to get me to sign a contract stating that I would pay for the move on the spot and make a claim later. NOT GOING TO HAPPEN! I gave them a signed note stating that I would pay in full once they repaired the pedal that was damaged due to their negligence. After a lengthy argument the movers left. I called Shane to tell him and he threatened to take me to a collections agencey (kinda tough when you don't have a signed contract) and then ended our conversaton by saying "F**k off! F**k off! Just F**k off". Seriously!! My husband is reminding me that I should always check homestars first - point well made! Do yourselves a favour and steer clear of SMS Movers. It will make for a good story later but not worth the hassle.
- Approximate cost of services:
- $0.00