After years of being accosted by telemarketers calling almost weekly from far away countries, I finally decided that maybe it was a good idea to get the ducts cleaned in a 60+ year-old rental home I've owned for 15 years. I reached out through Homestars and promptly received about 5 follow-up messages.
Alex, from Stronghold Inc., was the vendor I selected. He took the time to get in touch with me directly to learn about the rental home. His price, though not the least expensive, was better than most of the other estimates but the quality of the communications was the real difference.
The excellent, courteous communications, including providing photos via SMS, continued when Alex arrived at the home and as he was performing the work. He provided great advice regarding how to properly maintain the furnace to avoid potential problems in the future. The tenant was also very pleased with how Alex
I wish it was always this easy to find excellent contractors to provide home services.
- Company Response
Hello Steve, although we have not had the opportunity to meet in person it was a pleasure dealing with you over the phone. I understand being a landlord is demanding and we do our best to accommodate your personal and tenants needs. Thank you for your feedback we appreciate the compliment and your confidence in our services.
We at StrongHouse Duct Cleaning look forward to hearing from you again for your other investment properties.