The Custom Deck Company

Danny and his team were friendly and we had no complaints as they built a shed for us in the back yard.
However, once the work was complete, we noticed the window of the shed had been installed upside down. Thus it always falls open unless you lock it. Also, the door frame had been screwed in so hard, the wood is cracking all along the frame.
We contacted Danny a number of times, with no response. Finally after two weeks he said he would come by to have a look.
He didn't.
My wife wrote him again, asking if he was ever going to come by to fix it. After several secondary attempts, he finally got back and said for sure he would come last Friday.
He didn't.
It's a shame, as we had positive experience with them all throughout the process. But the shoddy workmanship, as well as the lack of response or acknowledgement since then has made it impossible that I will ever recommend these people to anyone.

Dany and his team built our backyard deck last summer and I found them to be professional and very skilled. They also helped us out in a jam on a last-minute project that was above and beyond what they typically do. I have nothing but good things to say about this company.

Danny was one of the quickest to respond when I pinged a half-dozen Homestars contractors, and his estimate for the work was almost bang on the final price. Deck was a mix of composite and cedar, and while there was one issue that I didn't catch on the initial drawings, Danny was able to adjust the design to my needs even after some of the work had been done. Because of my changes the project took an extra day, but I am very happy with the strong, attractive end-product.

Apology accepted. My error in thinking you had done deck gates before. Had no idea this was a new product for you. You should have said. The materials and my choices of railing were from the Trex website as was my idea of the gate. Assumed you were aware of the Trex options since it is the product you recommended.
http://www.trex.com/products/railing/aluminum-gates/
Thanks for your kind follow up.
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Note Deficiencies Corrected, but it took the post below to get them back. I have increased the rating accordingly but it took 13 months of effort and the post below to get there.
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This work was actually done in 2015. It involved removal of an existing second story deck, and replacement. I also had a large back deck added replacing a small one. Two issues arose. Firstly the back deck contract/ specs/ design drawing had a gate on it to keep children and or pets in. I have now waited 13 months for this gate which was paid for in full (my mistake). Despite countless emails, many calls, many promises and many explanations/ excuses - to date not gate. I was even made to feel like I was the problem or a nuisance in Dany's last response. That was the last straw after over a year of waiting. Even a patient person has limits.
The second issue is two loose (very loose) fascia boards on the second story deck after the first winter. The screws went right through the expensive plastic wood. I was told to take a photo and someone would be out in a week to fix it. No one showed. I suffer from neuromuscular disease and have a disability so can't get up on a ladder to fix it. The work is not bad (delays at times) but not bad. The two outstanding issues do not match the cost of the work and do not match the ratings on this site which are a bit high given my experience.
I have tried to be patient - but after 13 months, this review is well earned by this contractor.

My wife and I would like to thank Dany and his crew. We are extremely happy with the new deck and would highly recommend Dany. They were professional and reliable. Special thanks to the wonderful crew of Matt, Dino and Jimmy. They were amazing. The work site was left clean and tidy. The deck looks amazing. Their sense of humour was amazing even while working in temperatures of 32 degrees plus. Thanks Dany. Mary and Peter

Dany was great. His estimates, his craftsmanship and his contract were all nice. His crew did a great job. They were on time and equipped with the right tools. Dany came, measured the yards and gave an accurate estimate of how much we as neighbors had to dole out and that was it. No hassles to deal with and work was completed on time. They also cleaned up after the work was complete. Overall performance was great. Professionalism demonstrated.

The job was done on time and with care and attention to every detail. Dany was a pleasure to deal with and his crew was masterful. I couldn't ask for more.

The high rating for The Custom Deck Company is well-deserved! Dany, Peter, and Tom were a pleasure to work with. They listened to my concerns and addressed them, building a sound, attractive deck exactly to my specifications. Peter and Tom were pleasant, professional, efficient, and tidy––even in 35-degree weather. What a great bunch of guys. Highly recommended by someone who is notoriously hard to please.

I would highly recommend Dany and his crew Peter and Tom. My deck looks amazing. They were very professional,reliable and completed the job on time. Dany’s suggestions for lighting added the finishing touches to make my deck look beautiful. Thank you Dany.

We were very pleased with the service we got from Custom Deck and are really happy with the end result. Dany understood how we wanted our deck to look and had good suggestions about the best way to go about it. The team (Peter and Tom) arrived when Dany said they would, and worked hard for over a week in the July heat. We had a couple minor concerns during construction and when we brought them to Dany's attention, they were resolved immediately. Peter and Tom tidied up well at the end of each day and also at the end of the job. The deck is exactly what we wanted -- looks beautiful and is very well built. We would gladly recommend Custom Deck to family and friends. Thanks Dany and team - well done!