We had a problem with our door initially because it did not have the "speed reducer" which prevents it from slamming when it opens. Apparently you have to be very explicit when you order this door to make sure that this feature is included which is only an extra $34. Alin came out and was able to add that feature in for us. Thank you again!
- Approximate cost of services:
- What could this company do to improve their services?
- Be sure to go over all of the available features especially the "no slam" so that people understand what they are getting. Go ahead and UPSELL this item - it is really important!
- Any advice to offer fellow homeowners facing a similar project?
- When you see a product advertised at a home show, take note of the features and be sure that the product you order has those same features you are looking for.
- Company Response
Customer Service is very important for us. We happy to see that we managed to make you a satisfied customer.