Worst store & experience ever !
If there is less than 0 to rate this store , staff , their rate will be - 100
They know nothing about customer service at all ...
Amy Makintoush is super super rude & totally unprofessional ! The funny part They say she is the store manger ( what a joke !! )
We ordered some art work in Nov /2017 , they said upon order that they will take 8 weeks to arrive ...
I called the store at the end of the period , spoke with the lady ( Andrea ) who did our order , who is nice and polite , she said she is not sure about the art work , and she will call me back in few days .... I didn’t hear back , I called the store spoke with her again : she said they will arrive by the end of the week or early next week , and that I’ll hear back from them by then .. waited for more than 10 days , no call back !
I called the store last Tuesday , Andrea wasn’t there , they put me through to the manager (Amy ) , who was very rude to start with , she started to tell me : the art work will never arrive except after 12 weeks ! I told her I was told that it should be there last week !!!! She raised her voice immediately and said who told you this : I said Andrea , she said she doesn’t know any thing and she made a mistake about that !
The art work needs 12 weeks to arrive !!
I asked her politely : mistake ???!! How come if I already called the store 10 days ago and they confirmed that the art work is coming next week !!
She raised her voice more and said : Its what it’s , it’s a mistake and you have to understand that !!
I asked her not to raise her voice st me , and I said : mistake twice !!!
At the time of buying , and when I called back to check .... it doesn’t make sense to me ....
She continued been over rude , and said she will check with Andrea and get back to me in 2 days ... I told her I need to know as I might be unable to wait for that long ..
6 days passed and no call back , I called today , and Amy answered : who was extremely impolite and rude and I told her , I was expecting a call from you , she answered in a very baaad manner , saying we couldn’t do any thing for you , the art work needs 12 weeks , and that’s it ...
I advised her , but you were supposed to let me know about it either or !!! She said yaaaa , I know , but I’m busy and I don’t have time for you now ....
I advised her that her way of talking is been rude , and not acceptable ... she raised her voice atme more , and said if you don’t like it don’t come here .... I don’t want to sell you !!!
Now we paid for the art work on Nov ....
And you didn’t make your promises in time ,
And I have been chasing behind you to follow up , and there is not been even one courtesy call about that from the whole store ..
And at the end you are telling me , it’s s mistake ! And then we don’t want to sell you ....
I advise them to cancel all the order , as we don’t have to deal with extreme unprofessional attitude & rudeness .
This Amy lack the skills of a sales person , she is super impolite and rude & have no manners at all ...
This is suppose to be 5 stars store , what a shame this is how you treat your customers
Guess what , this is 2nd time we have issues with their customer services .... we bought furniture last year from this store for more than 60,000 $
And their post sale services are less than Zero for sure !
Less than 0 Zerooo
Last time at this store !
I don’t recommend at all ! Very unprofessional