We bought Hometech windows through an installer (Thermo-bilt) and have been very happy with them.
However, one day I set a bowl of fruit in one side of a pair of casement windows (low level ledge) and later discovered it had attracted the attention of a squirrel, ripping a hole in the screen on that side. would not match the adjoining window, so called the installer and left a message.
A few days later, I got a call back from Antonella at Hometech. I confirmed the problem with her, and she said if I would bring the screen in to them at the factory, they would replace it for free and it would take about 10 minutes.
I could not believe it, but decided to go that same day. They did the replacement very quickly and indeed there was no charge, they chalked it up to good customer service.
I'm totally thrilled. The screen is back and no fruit will ever go in that window again.
I was concerned that using different replacement screening on one side .
- Approximate cost of services:
- $0.00