Their customer service and ability to keep track of where their clients things are were terrible. I would not recommend this company to anyone.
I hired Vega Line for a move from Ottawa to Winnipeg. I asked for my things to be delivered on the 1st of September and was never told that this would be a problem.
There was no truck and no call from Vega Line on the first. I phoned on the 2nd and was told that someone was looking into it and would let me know what was happening shortly. I had to phone again the next day to finally find out that the truck was still in Toronto and wouldn't be leaving for another five days. I was furious that I was not contacted earlier and told the delay would be this long. Luckily I had friends that were able to take me in, but if I hadn't I would have had to pay a significant amount in hotel fees.
Then, on the day the truck was supposed to arrive, there was a problem with accessing my street and they returned to the dispatch centre. I phoned Vega Line again SEVERAL times before finding out what was going on. Now I am told my stuff should come today but they said I would be called in the morning and it is noon, so I am expecting to wait till next week, two weeks after the date they were supposed to come.
At no point did they call me to tell me about the delays. Moving is stressful to begin with and they have caused so much more unnecessary headache.
- Approximate cost of services:
- $2,500.00