Vega Line Moving & Storage Services

Moving & Storage
Richmond BC V6V 2Z4
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HomeStars  >  Moving & Storage in Hamilton  >  Vega Line Moving & Storage Services  >  I wish I'd read the reviews first. Nightmare!
Private User
Private User
Private User reviews Big Stone, AB
0/10

I wish I'd read the reviews first. Nightmare!

I moved from Quebec to Alberta. Having been previously in the military, I've moved long distance several times and it always went smoothly. But not this time.
They refused to provide a pickup date, instead it was a 5-day window, which made it nearly impossible to plan the closing of the sale on the house. On arrival, they announced that there would be extra charges for the piano, appliances, and the rural area at both ends. None of which had been in the quote despite me telling them exactly what was being moved and where.
They repeatedly gave me false estimates of how long it would take. Initially they said a week to 10 days. Then every time I called or emailed, it was "another few days". It eventually took 27 days!
When my stuff finally did get here, it was damaged, stained and multiple items missing. As I write this, my piano has not yet been delivered. They apparently "forgot" to load it from the dispatch center in Calgary. They also failed to deliver items of furniture including a lamp and a CD tower, plus half a dozen boxes. As for what did get delivered, all the bookcases are broken, the piano stool is missing a leg and the ceramic stove top is caved in. That's not including the several boxes that were broken open and items like books were simply taped to the side of the box with no regard to possible damage.
Last, but definitely not least, the charged me nearly DOUBLE the quoted price of 3500. I'm pretty sure I don't have 6000+ pounds of stuff as I moved from a very small 2 - bedroom. I think they must weigh the whole truck and charge everyone the price of the whole load, regardless of how much is actually yours. NEVER NEVER NEVER hire this company!

Approximate cost of services:
$6,200.00
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