Roto Rooter

We had a smell in utility room from open drain and venting. Roto rooter technician said he is sure the reason is that there is another open drain that is getting all the smell. Closed it and charged $300 for covering it. No change in smell and issue wasn't resolved. We called and another technician from company came and said the problem is due to another issue. I asked for refund or fixing the issue and transfering what was paid to the new fix but company roto-rotor neglected me and didn't give any refund. This company is waste of time and money.

We had a pin hole leak in a copper pipe between 2 bathrooms on the upper level. We thought it was a leaking seal on one of the toilets. The water had travelled through a main floor closet and into the basement. We called roto rooter on a Sunday and a plumber came within a short time. The plumber was Andre Day, after checking out all floors he said it was definitely not a toilet and began to investigate all the options. He found the leak repaired it and fixed a few other plumbing issues. What a great experience dealing with such a professional. Thank you Andre and Roto rooter.

After consulting with several "experts" I called Roto-Rooter.
Keith from Roto-Rooter worked at it for about two hours, fixed it and left it like new.
Thanks Keith, you saved me a lot of money by fixing the clogged main drain just before I was going to start ripping the concrete floor and after I had given up with half jobs by "experts".
He was very pleasant, professional and fair.
I highly recommend Keith and Roto-Rooter, no bull, just results.

The taps in the Master bedroom sink broke and needed replacing. Came on time, did the work and checked to see that all was in order with the sink. Found some issues, some 55 years old that I knew about and brought everything up to date. Replaced the trap thing that was soon to leak. Preventative good. This sink will not need attention for the next 20 years. Andrew was liked by my tenant. Good Job!

I had a clogged kitchen sink shortly after a renovation. Was very happy with the service provided by Mike K. He was friendly, clean, and most importantly he fixed the issue in less than an hour. He also took the time to educate me about how to properly maintain the drains, and suggested I use the Roto rooter drain cleaner (which i purchased). What I also appreciated is that I had a 4-6:00 appointment time, and when I called Roto rooter to ask them to give me a heads up before they came (as I work until 4:00), they were able to give me a set appointment at 4:45 so that I had time to get home before Mike came.

Toilet was leaking the Friday before a long weekend. I called Roto Rooter and the technician, Christopher, came within two hours of the call. He recommended what needed to be fixed to stop the leak. Being a tenant, I was unsure of how to proceed because the landlord lives in another country and could not be contacted. He assured me this was the cheapest and best option to ensure the toilet does not have any further leaks. He fixed the problem, and even included a free new flapper because the toilet's rubber flapper was eroding. Christopher cleaned up too!

Thanks for a quick and honest service, Christopher!

My plumbing problems beGan a couple of years ago when my basement drain erupted. After three visits from another plumber who couldn't find or rectify the problem, I called Roto-Rooter.
Andrew E. was able to find the problem and quote me a price. The old clay pipe that ran under my crawlspace concrete floor had shifted causing everything to get stuck at that point. My drain erupted again so I called to see if my quote was still valid. Roto-Rooter sent me two plumbers. I would like to commend both of these plumbers, Eric and Andrew E. from Roto-Rooter Hamilton. Not only were they very polite and respectful, punctual, considerate, knowledgeable and tidy, they were also two of the most diligent hard-working plumbers I've ever met. Neither one ever complained about having to tear apart concrete, dig a long deep trench, replace a section of pipe and backfill the trench in a 3' high, dark and very confined space. Both men were tall and had to crawl on their knees to complete this job. It was a huge job that took 1.5 days to complete.

The plumber fixed my downstairs shower and my upstairs sink and my bathroom toilet in less than and hour and a half. He was polite and courteous and performed his duties accurately and in a quick manner

I had a clogged kitchen sink. I called them and a plumber arrived on time. First he cut the tube, but during this operation, he broke a part, which I do not know the name. Then he spent about 20 minutes in fixing this problem. He did finally solve the clogging problem. When he finished and walked out my house to his truck to write receipt, the total time he spent is about 1 hour. 5-10 minutes later, he walked back and handed in a receipt, but charged an extra half hour ($50) plus the part ($62). The total amount is $314! I tried to argue with this, but the company said that these are all their policies and nothing were done improperly. There are two ridiculous policies here. First, they broke a part, and I have to pay not only the part, but also the time they spent on fixing this part. Second, they also charge the time they spent on writing a receipt, which may take 5-10 minutes, but for extra hour, they charge every half hour. Over the whole service process, I have a strong feeling they the plumber always tried to do something unnecessary in order to extend his service time because their service is hour-based. As long as he exceeds even for 5 minutes, he can charge for half an hour. These people are greedy and dishonesty. I will never ever use them again.

I had a problem with a bathroom being clogged and it flooded over, so you can imagine the mess it made. I called roto rooter, and a plumber came right away and worked on the toilet. He used a snake to get the culprit out which was a pen and other debris. Somehow, a pen got in there, and no one in the house knew how it got there. It was a costly lesson, but I was just happy that the problem was fixed to avoid further floods and problems to the floors.