I believe in quality and service. I deal with it every day in my line of work so I have some high expectations. When it came to replacing our windows, we did our research, went through a list of companies to get some quotes, and our decision with 'MAXgreen' was spot on!
They treated us very well and we are happy with the final results of the 6 windows we had replaced. The team consisting of Garry, Andrew, Matt, and Adam (The owner) are down to earth, yet professional, and service orientated individuals. They were able to help us understand the installation process and work with us when we had some feedback/issues during the walk-through.
Here are some highlights of what we experienced:
- Garry gave us some great recommendations and education on weather proofing our existing windows and doors.
- During the installation, Andrew and Matt were very considerate with the work done in the house. They altered their existing plan and worked on the baby room first based on our request. They cleaned as they went, which was very helpful especially with a 18 month baby in the house.
- Matt did some some great detailing to the interior of the basement windows. It was very cool for him to ask for our opinions.
- Andrew was very patient with our feedback, and was able to answer our questions about the size of basement windows and its exterior.
- We were able collaborate with Andrew in getting additional work done to the existing living room window to kinda match the newer windows.
- Andrew fixed our screen door for no charge. That was a step up and beyond!
- When it came down to the walk-through, Adam was able to drop by, review the installation, and provide solutions to the minor issues found.
- Andrew were able to resolve the minor issues to our satisfaction.
The only recommendation that I suggest for 'MAXgreen' is to manage expectations by visually displaying the different exterior windows sizes (I.e. A picture of the existing window with a "rough" overlay of the new window) to the customer prior to installation. This will give the customer of what the exterior will looks like and ensure that everyone (Sales person, installer, and customer) are on the same page.
All in all, not matter what your project is, you will need to find a contractor that is willing to work with you, and value your feedback. We found that with Adam (Owner of 'MAXgreen'). He was able to manage our expectations and that is a 10/10 in my books. I will be calling his company again when we need our other windows and doors replaced.
- Approximate cost of services:
- $7.00
- Company Response
Wow Shawn! Thank you for sharing your great experience with the rest of Calgary! Customers like you are why we have such a passion for the window and door replacement business.
MAXgreen is committed to ensuring a 10-Star experience for every one of our valued customers. We know that sometimes there are unique situations that come up in renovations and things don't go perfectly smooth 100% of the time, but we feel it is very important to communicate these situations and their solutions effectively with our customers, and then follow through with those solutions.
I agree that a software that shows a before and after would be greatly beneficial and we are looking into good quality software options that we can offer at no additional cost to our customers so we can still provide the best value projects in Calgary.
Thank you for all of your feedback - during the installation, during the walkthrough, and now after all expecations have been met - it is greatly appreciated! We always encourage honest, candid feedback and are always looking for innovative ways to improve the MAXgreen experience.
I look forward to working with you again when you are ready for more replacements.
Thank you again for the opportunity to work with you,
Adam