The Gentlemen Pros Plumbing, Heating & Electrical

Formerly The Gentlemen Plumbers
Plumbing
AB T5J 0N3
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The Gentlemen Pros Plumbing, Heating & Electrical
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Reviews for The Gentlemen Pros Plumbing, Heating & Electrical

Average customer rating:
9.4 10 (1183 reviews)

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Private User
Private User
Private User reviews Calgary, AB
10/10

Leaky toilet, multiple wet spots in basement

This is the second time I’ve used the Gentlemen Plumbers and they are fantastic. Punctual, knowledgeable, helpful, professional and not pushy or salesy. I would highly recommend using them if you’re in need of a plumber!

Approximate cost of services:
$1,500.00
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Company Response

Hello private user, That's fantastic to hear you had another great plumber come to assist you. We certainly appreciate all our return customers. We do our very best to make every visit to your home a professional one. We look forward to seeing you again.

satisfied c.
satisfied c.
6 reviews Calgary, AB
10/10

Very Satisfied and Happy Customer

Highly Recommended. The two technicians from The Gentlemen Pros were very professional and friendly. They did amazing work, alleviating all my worries. They were here for many hours, doing the camera work and augering the sewer line to clear tree roots, and preparing for the liner installation and backflo valve to be done next week. They kindly took the time to explain all the steps and options, so that I have a clear understanding. They were both truly professional and friendly and I trust them. I am also going to have an Electrician from this company come out to do some work. The Gentlemen Pros are very trustworthy and I know I can count on them. I would highly recommend them to anybody.

Approximate cost of services:
$1,000.00
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Company Response

Satisfied c, thank you for your feedback!

Private User
Private User
2 reviews Chestermere, AB
10/10

Bar sink back up causing major leak

Found a huge puddle of water by our down stair bar. Further investigation we found that the drain wasn't draining properly so assume it was due to a blockage. Called up Gentleman plumber and they were able to come right away. Was hesitated to call up another plumbing company that could come right away but Gentleman plumber did leave a good impression when I was selling my old house. Boy am I glad I waited. Got a call the next morning that they can come take a look that day. Jason was amazing. He provided us with detailed explanation of what’s going on and what he was going to do. Prices were provided upfront. Not only did the bar drainage have a blockage (apparently two blockage) and it wasn’t done up to code. My husband doesn’t get impressed much but he was impressed by Jason’s professionalism and work. Not only did Jason fixed the bar up to code and got our blockage clear, he ensures that everything was working and clean by the time he left. And boy did Jason spend a lot of time getting it all fixed from 10am when he arrived till 9 pm when he left. Jason is also great with kids. If I ever have any plumbing problem, I’m never calling any other plumbing company but gentleman plumber. Highly recommend Jason and greatly appreciate all his help!!

Approximate cost of services:
$2,500.00
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Company Response

Private User,
That would not be a great thing to find in your house anywhere that's for sure! You did the right thing and wait for one of our plumbers to be able to come out and assess what was going on there. We are so glad it was fixed and up to code. We would be more than happy to be able to assist you again in the future. Just give us a call.

Private User
Private User
Private User reviews Brooks, AB
0/10

Diamond Club

After paying into the diamond club for 10 years to find out the work I was quoted on was not covered. All the paid funds were not refundable, maybe they should explain that when they are trying to sell you on their club rather than actually working.
Do not join any monthly club or you will be taken too. Then be sure they do not charge you after you cancel. Then try and get that from them too.

Approximate cost of services:
$90.00
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Company Response

Hello Private User,
I am really sorry you feel that way regarding your membership. On our contracts we have all the details so it is clear what you are signing and agreeing to. At no time is there a cancellation fee to any of our clients. If you have your contract can you please contact me and I would be more than happy to resolve any misconceptions. I can be reached at 403-204-8019 Maria

PK in Calgary
PK in Calgary
4 reviews Calgary, AB
10/10

Great home inspection and plumbing issue solved!

Laverne did a great job of checking the plumbing and making necessary repairs. Price was reasonable. Courteous and prompt, he was fantastic. Highly recommended! We called late last week, and they came as soon as they could!

Approximate cost of services:
$285.00
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Company Response

Hi PK, I am so glad that Laverne was able to repair all your toilet flapper, and was able to determine what was blocking the warm air from getting to the laundry ptrap. Thank you for choosing The Gentlemen Pros, we do look forward to being able to assist you in the future.

Shannon in Toronto
Shannon in Toronto
1 review Okotoks, AB
10/10

Professional, Quality Sevice

Called for help with a plumbing issue and to discover the source of a leak. They were able to attend in a timely manner and service was performed to a high standard. Trevor was kind, professional and knowledgeable.

Approximate cost of services:
$500.00
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Company Response

Shannon, I am so glad you called us and that Trevor was able to help with that leak, they are not a fun thing to be dealing with at the best of times. He is a super nice guy, and it's always peace of mind having a professional in your home. We appreciate you being one of our valued customers. Contact us if you run into any other issues, we would be more than happy to assist you. Maria

Cmac
Cmac
0 reviews Edmonton, AB
10/10

Another great experience with the Gentlemen Plumbers

Pilot light in Water tank went out. They came very quickly. Since we purchased the unit from them all work was covered in the 10 warranty. I would not go anywhere else for my plumbing needs. Technician was very professional. Work was very thorough and she cleaned up the work space following the companies covid protocols. Signed up for their Gentlemen's Promise Package and now it is a one stop place for all plumbing, heating and electrical. Monthly fee cheaper than what I pay with Direct Energy and all three are covered.

Approximate cost of services:
$0.00
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Company Response

Cmac, How great is that when the warranty covers you're visit to have your hotwater tank taken care of. Rachelle is a so awesome and an amazing plumber. I know you will enjoy the Promise membership as wee, so you will now have your plumbing, HVAC, and Electrical annual home inspections all looked after. We look forward to seeing you again.

Russell in Edmonton
Russell in Edmonton
2 reviews Edmonton, AB
6/10

Toilet flush draining very slow

We appreciated the quickness with which the technician was sent out and were pleased with the service and suggestion of purchasing a new toilet would likely be the only solution (Dec 21). Gentlemen Plumbers would provide pricing for a few toilet options. Did not hear from them so I e-mailed Jan 6.; received a quote on 1 toilet. I had a few questions which I e-mailed Jan 6. Today is Jan 13 and still have not had any response. I found the pricing for the toilet expensive compared to purchasing from reputable plumbing store. Not to satisfied with the service after the technician came out.

Approximate cost of services:
$70.00
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Company Response

Russell, I am sorry to hear that after the plumber gave you the options for the toilets
that it wasn't what you expected. We work very hard to accommodate our clients needs, I would love to hear more about the situation and see what we could of done differently for you.

Private User
Private User
Private User reviews Calgary, AB
10/10

Fast, Professional and Intelligent Service

Laverne showed up on time and prepared. He thoroughly outlined the service to be provided and was professional and an exceptional communicator. He assessed the work needed and was proactive in addressing issues that were related to the work at hand. He was clean and organized. In completing a home inspection, he brought to light a few items that need addressing or at least watching and gave suggestions for solutions going forward. A real pleasure to welcome him into my home and will definitely consider Gentleman Plumbers for any further work.

Approximate cost of services:
$400.00
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Company Response

Hello Private User,
Looks like you got our friendly giant Laverne, such a great guy. Sounds like he was thorough and walked you through step by step, that is what I like to hear and is so important so you as our customer understands the process. I also would like to thank you for choosing The Gentlemen Pros and we would be more than happy to be able to assist you again.

Private User
Private User
Private User reviews Edmonton, AB
10/10

Clogged kitchen sink

Christmas Day and your kitchen sink won’t drain- service was exceptional - we were up and running in about an hour or so and could enjoy our dinner - even helped with another minor issue
Thanks Colton!!!

Approximate cost of services:
$600.00
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Company Response

Private User,
That had to be super frustrating, the one day of the year!!! So glad Colten was able to make your Day a great one Christmas miracles do happen :). We look forward to seeing you again the next time you need a plumber

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Gentlemen Pros Plumbing, Heating & Electrical

With professional, dedicated plumbing service to all major cities and surrounding areas in Alberta, and with some of the best plumbers in the industry, The Gentlemen Plumbers work hard to exceed your expectations and deliver quality. If you need a plumber, call us today for plumbing or heating issues, leaky sinks and faucets, clogged drains, toilet, bathtub and shower repairs, furnace cleaning and repairs, hot water tanks and tankless hot water heaters, furnace installation and maintenance, trenchless pipe repair, camera sewer inspection, and more! We have local branches in Calgary, Edmonton, Red Deer, Lethbridge, and Medicine Hat, with extended service all over Southern Alberta, including Camrose, Sherwood Park, St. Albert, Airdrie, High River, Crossfield, Carstairs, Olds, Innisfail, Wetaskiwin, Leduc, Lacombe, Okotoks, Nanton, Taber, Cardston, Didsbury, Brooks, Crowsnest Pass, Cochrane, Strathmore, Sundre, Three Hills, Ponoka, Fort Macleod, Pincher Creek, Bowden, Fort Saskatchewan, Chestermere, Sylvan Lake, Spruce Grove, and Stony Plain.

CATEGORIES
Plumbing, Electricians, and Heating & Air Conditioning
SERVICES
Plumbing installation, repair and service Leaking Toilet Repair Hot Water Tank Replacement Toilet Installation Repairing a Leak Septic System Service Dishwasher Installation Water Line to Fridge Installation Commercial Plumbing Unclogging Bathtubs and Sinks Unclogging Sewer Lines Unclogging a Toilet Unclogging a Kitchen Line Sewer Line Replacment Trenchless Pipe Replacement Sewer Line Camera Inspection Lining Sewer Pipes Humidifier Installation Furnace Repair Service Furnace Replacement Air Conditioning Service Garage Heater Service
SPECIALITIES
Plumbing installation, repair and service Leaking Toilet Repair Hot Water Tank Replacement Toilet Installation Repairing a Leak Septic System Service Dishwasher Installation Water Line to Fridge Installation Commercial Plumbing Unclogging Bathtubs and Sinks Unclogging Sewer Lines Unclogging a Toilet Unclogging a Kitchen Line Sewer Line Replacment Trenchless Pipe Replacement Sewer Line Camera Inspection Lining Sewer Pipes Humidifier Installation Furnace Repair Service Furnace Replacement Air Conditioning Service Garage Heater Service
WEBSITE
https://www.thegentlemenpros.com
YEAR ESTABLISHED
2001
NUMBER OF EMPLOYEES
100
PAYMENT METHOD
Visa, MasterCard, Discover, Direct Debit, Cash, Cheque
MEMBERSHIPS
The Gentlemen's Promise
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 Year, 5 Year, 10 Year, Lifetime
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