I ordered and paid for a Kindred granite sink from Canyon on January 14 expecting two week delivery. At the end of January I phoned to follow up and was told it would be at the store in 6 days. On the day it was supposed to arrive I called to see if it was in. The person resposible for scheduling said she would check the warehouse and call me back in 5 or 10 minutes. She never called, so I called her an hour later and left a message on the voice mail. I tried the next day with the same result. My contractor stopped in to see them a couple of days later and they had no information on the sink. At his request a different person called me to say she would follow up and let me know. No further information By this time a month had gone by. I went to Pete the Plumber and found out within an hour that the sink I ordered from Canyon is discontinued and therefore not available. I ordered a replacement from Pete and cancelled the Canyon order. The result is a needless month delay in completing the kitchen. I would NEVER deal with Canyon again.
- Approximate cost of services:
- $600.00