Not punctual but technician was helpful
The high score was all contributed to the technician that came to our house for his helpful advice and speedy service. Been quoted for technician to show up between 1-2pm but ended up showing up at 3:15pm. Took the afternoon off work to ensure I will be around when they show up but ended up waited until 2:15pm to give them a call and the guy on the phone advised the technician will be showing up in the next 20 mins or so. After 30 mins I decided to call back and they said the technician will be there any moment but I had to wait for another half an hour. The fix itself only took 15 mins
- Approximate cost of services:
- $150.00
- Company Response
We are sorry for showing up late and the confusion over the phone about the technicians arrival time. We do value your time and showing up at the scheduled time is one of our main goals. As you can see by most of the reviews this is rare and in most cases we are on time or call ahead if we will be late. Unfortunately with weather, traffic and not always knowing how long the job ahead will take we run behind but we will try harder to notify people when this is the case.
Sincere apologies for any inconvenience.