Willowtree Construction Company

Demolition
200 Lakeland Cres Richmond Hill ON L4E 3A3
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Demolition
Willowtree Construction Company
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91%

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Reviews for Willowtree Construction Company

Average customer rating:
9.5 10 (28 reviews)

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Cosmin
Cosmin
1 review Toronto, ON
10/10

Renovation of an old house newly bought

We bought our first home here in Canada and having the habit from home of renovating before moving in, we did the same here.
We found Frank by recommendation from our realtor - she mentioned that Frank got her out of some failed renovation and it was great. So, I've called Frank for a quote. He came by, evaluated everything that it was to be done and took some time to come with an offer.
About a week later he came back with the offer and the timeline of the work to be done. I was surprised at first but Frank took the time to stay and discuss with us every aspect why and how the price and timeline were considered.
We started the project at the end of November and it was supposed to take 10 weeks even with the Christmas season on the way.
Work started and advanced fast and Frank was on top of it. Frank's team worked even during the Christmas "vacation" even without Frank being present. They knew what they had to do and did it great. Frank kept close contact with the project even while being away.
All the planned terms worked like a charm. Even when something unexpected came up (and there were plenty of occasions) Frank was able to plan ahead with the coming phases.
At the very end the job was awesome and in the planned time. The renovation involved following: renewing of the kitchen(new tile floors,taking down old cabinets and a wall from a previous pantry; making new custom cabinets and instaling apliances),full renovation of our lower bathroom (which included new ventilator, lights, new shower with drainage that where not previously there,moving toilet drainage so we could fit a shower,tiling and lights), creation of a new wardrobe space with custom doors at the side entrance, painting all over the house and replacement of the electrical panel.
There were small hick-ups - like the electrician making a technical good job but a nasty looking one. Frank was able to deal with them and make them redo the job to the best of their abilities and also mentioned changing for the future.
Overall, we loved the outcome of a project, we are happily living in our newly renovated home and looking forward for the next projects coming and for which Frank and his team will be the contractor to do it.
We will always recommend Frank to our friends and family.
Thank you Frank.

1 of 1 people found this review helpful.
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LG in Toronto
LG in Toronto
2 reviews Richmond Hill, ON
10/10

Finished basement in Victorian-era Toronto rowhouse

Frank and his teams were amazing to work with throughout our basement finishing project (Fall 2019). While the basement had been dug out already, there was a significant amount of carpentry, plumbing, electric and other finishing work required to turn our basement from a cold, cement hole to a new living space for our family, complete with a new energy-efficient furnace and water heater set-up, a complete new 3-piece bathroom, and lots of usable living and storage space.

Throughout the project, Frank supported us with very thorough explanations of the work that was required, options for resolving any issues that arose in an old house, as well as status updates as to how things were progressing. He was very patient as we asked questions to understand the work underway, and he went out of his way to ensure that any worries we had were addressed.

The teams and trades professionals that Frank brought into our home were always professional and courteous, and it was clear that they cared a lot about the quality of their work. As we were renovating an old house, there were invariably surprises along the way; Frank and his team were always quick to identify potential challenges and to resolve them as quickly as possible.

The quality of the finished project is very high, and is a reflection of how much Frank and his team care about their clients. We would definitely work with him again on future projects or recommend him to others, especially for larger-sized projects.

Thank you Frank!

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Company Response

Hi,
Thank you so much for all of your kind words. It was an absolute pleasure to work with you on this project. Reviews like yours encourages me to stay on the path and despite all the stress and hardship I encounter as a General Contractor continue to deliver quality and professional end results to my clients.
THANK YOU

Regards,
Frank

Private User
Private User
Private User reviews Toronto, ON
1/10

Renovation

Frank did a basement renovation for us while ago and came to us and talked a big talk about taking a lot of care and having his quality and reputation being his top priority, which made us pick him as our contracter along with the reviews he had. However After the deposit and scheduling, he cut a lot of corners.

He hired unskilled workers instead of people who specialized in the type of work they were doing. They were careless and damaged the rest of the house. Frank then tried to turn it around on us and took no responsibility afterwards.

Subsequent contractors coming over the years have mentioned how shoddy and unprofessional his work has been.

Afterwards he tried to pressure us into only leaving a good review for him, or not leave one at all (Which makes it clear why his rating is so high for the type of work he has done).

The only upside is Frank stuck to his quote, and didn't go above, but was late on delivery and was careless. He'll take care of things which are small and won't cost money, but he will cut corners on all the big stuff so he can pocket the difference.

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William
William
2 reviews Toronto, ON
10/10

Covered Porch and Cellar

My wife and I decided to finally make a new covered porch at the front of our house. The one we had was tiny and not very functional. We wanted a bigger one, with the bonus of a new cellar underneath. The job also included tearing down a wall that separated the existing cellar in the basement to make our kitchen area bigger.

We used the Get a Quote function on the HomeStars website to connect with a contractor for what we were looking for. Frank at Willowtree Construction Company quickly responded as being interested. After a lengthy review of the quotations and meeting with each contractor, we made the confident decision to work with Willowtree Construction Company. Frank was wonderful. We met a couple times and talked through the project. After receiving the City permit, Frank began the demo and construction. Everything went as planned, with only minor hiccups that were quickly solved. Frank is always one step ahead of the game. Every question I had, he answered and I was satisfied. The job was done professionally, and we could not be happier with the results. The end product was exactly what we had envisioned it to be. Frank and his crews were very professional, approachable and kept us updated with all of the work.

In the end, we got a beautiful new covered porch and a very positive experience. Big thanks to all of his teams. I’ll definitely recommend this company to my friends and family!

1 of 1 people found this review helpful.
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Company Response

William it was an absolute pleasure working with you throughout the project . I really appreciated your understanding and patience as we went through the project step by step. You made a so easy to go through it and am glad to have met your expectations at the end.

Regards,
Frank

Chris in Richmond Hill
Chris in Richmond Hill
3 reviews Richmond Hill, ON
10/10

Main Floor renovations

My wife and I decided to do some minor renovations in the house this summer to freshen up the main floor; which involved tearing down a knee wall, moving a fireplace, putting in some built-in cabinets, and installing new counter tops.
I did my research using homestars and found Willowtree Construction. From the very first meeting to the end of the project – I would sum up our experience with Frank with two words: Quality and Integrity.
As every renovation we’ve ever done, we anticipated minor hiccups, Frank made things right when certain trades did not live up to his or our expectations. His commitment to ensuring quality work is bar none. He certainly wasn’t the cheapest out of the contractors we looked at – but as they say you get what you pay for – and with Willowtree Construction you can assure you will get professional service with integrity and quality.

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Company Response

Hi Chris,
It was a great pleasure working with you and lovely family. Thank you for your kind and honest words. they are encouraging and Suport what I strive to achieve on daily basis.

Regards,
Frank

Private User
Private User
Private User reviews Toronto, ON
10/10

Repairs Completed on Urgent Basis

Frank (Willowtree Construction Company) came highly recommended to us by a family member when we needed certain repairs done at our rental property on an urgent basis. We were moving out of town in a couple of days and our dog had chewed through some baseboards, window trim and drywall. Needless to say, we were in a bind and were looking for professional help on an expedited basis. Shortly after receiving the referral, we connected with Frank who advised that he could make himself available to complete the repairs within our very short timeframe. He came to our home first thing the next day with his associate and completed the work that same day. The work was excellent and exactly what we wanted. We were extremely happy, not only with the end result, but also the overall experience. Frank took a very stressful situation and made it painless for us. He was reliable, professional, diligent and very accommodating. He certainly lived up to the referral. I would highly recommend his services based on our experience and that of the family member who recommended him to us.

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Company Response

It was a pleasure having the opportunity to help. Thank you for the kind words.

Regards,
Frank

Carlo
Carlo
2 reviews Toronto, ON
10/10

Structural interior wall removal

We decided to turn our main floor into an open concept living space. In order to do this, we needed to install steel beams and our current contractor was honest and said he could not do this work and suggested we find someone who specializes in this. I spoke with a number of different companies and ended up deciding to move forward with Willowtree. From the first email and very quick response to every time I reached out to Frank, he was responsive and completely honest. I guess that’s why they’re rated A+ on BBB.

The reality is that every project runs into problems and this is when a true professional shows what they’re made of. Our work permits ended up being late because of some issues with the City of Toronto (no fault of Willowtree) and instead of Frank charging us for delaying the project, he worked around the issues and delays and still came within a couple days of the original timeline we discussed. We ran into other minor issues and again he just dealt with them with no drama or sudden unexpected charges.

When everything was done on his job, he insisted I be home to meet the city inspector and to make sure that I knew the rest of the process we needed to go through to get the rest of the work done and approved by the city. He really didn’t need to do any of this.

What completely shocked me and my wife was that Frank actually went out of his way to make some recommendations directly to our general contractor on how he would approach the rest of the project and what he would do to really make things look good. Seriously? Helping another GC on a job...? He did this in an unassuming way so that it didn’t come off as arrogant but rather just wanted to help make sure we were happy with the overall renovation.

If we didn’t already have a GC, we would have just kept Willowtree and Frank on to do the rest of the job as it would have been stress free. They did the job on time and the final price was exactly what we contracted for with no hidden surprises at all. Thanks Frank and Willowtree!!!!

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Company Response

Thank you for your kind and honest words. This was the best detailed review we have received and really appreciate the time you spent to write it. It really was a great pleasure working with you in this project. You made it so easy for our crew members to work at the site by trusting willowtree to carry on the work to the end.

Regards,
Frank

Zoltan
Zoltan
2 reviews Toronto, ON
8/10

Basement framing & drywall.

Both crews were very good and reliable. Frank is a rarely honest person, what is almost impossible to find in the construction sector. He has delivered the project as discussed up front.
The framing was done by Joe and David. Drywall installation completed a second crew. They spent quite a bit of time to make sure the taping was done right.

I would certainly recommend Frank and his crew to my friends.

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Company Response

It was a pleasure working with you
Regards
Frank

Mark
Mark
1 review Toronto, ON
10/10

Replaces musty old carpeted stairs and vinyl tile flooring with new solid oak hardwood.

Frank and his team were fantastic. When he came over for an estimate, we told him what we wanted, and gave us a fair quote. He took care of everything for us, even when we couldnt be home all the time, and did the work on time and on budget. He made sure to do the job right, going right down to the joists to make sure the floors were level and wouldn’t creak anymore. We will definitely use him again in the future!

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Company Response

It was a pleasure working with you on this project. I appreciated your understanding of the process we had to go through to get this work completed and making your basement available for us to prepare the materials. Looking forward to working with you in the close future.
Regards,
Frank

Peter K.
Peter K.
2 reviews Toronto, ON
10/10

Whole home renovation

Willowtree helped us complete a whole home renovation to our semi detached house. This included a complete gut of the existing interior, underpinning of the basement, and complete replacement of all the electrical and HVAC systems.

Throughout the process Frank was always available to answer our questions and offer much needed advice. The trades he used were all top notch a pleasure to deal with.

The work was completed to a high standard - and if there was ever an issue - Frank was sure to have it fixed. This was a large scale renovation and we were always comfortable knowing Frank would make sure things were done properly.

We consistently receive compliments regarding the quality of work and overall design - we wouldn't have been able to achieve our vision without Frank's help and dedication!

Frank continues to be responsive to any additional follow up questions and is quick to offer help and solutions.

Fees were up front and accurate and we were always aware ahead of time how any changes to the plan would impact the cost and timelines.

We would certainly use Willowtree again if needed! I'm sure our daughters and dog would also be happy with that! They miss having Frank around!

0 of 1 people found this review helpful.
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Company Response

Hi Pete it was an absolute pleasure working with you and your wonderful family all along. Despite all the details and obstacles and the stress we went through you made it so easy for me to complete this project with minimal headache. You and Jackie's understanding of the process and professionalism contributed greatly to the end result. You are not just a customer but a friend.

Regards,
Frank

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Willowtree Construction Company

Willowtree Construction Company's founder Frank Samifanni started undertaking renovation projects as a sole proprietor in 1997. Frank's philosophy in delivering quality work and that has earned him positive and solid reviews and a strong referral base. In 2007 Frank incorporated his company under Willowtree Construction Company and went full force ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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