If you are in a hurry don't use Frini Furniture. They took 6 months to get us the furniture because the owner decided to hold back the container, delaying the order from getting here with no regard for his customers. We did get the lamps and mirror around the 5 month mark. I had to exchange all three pieces because there were flaws in them all. I spoke with the owners wife Rita and she brushed it off saying that my issues were not even valid. We've been wating for 5 months for a buffet. The first one arrived on our driveway broken. Then I asked to look at the second one at their shop before it left the warehouse, got there and that one had problems too. Needless to say I will not be shopping/ buying furniture from them anymore. The worst part about it is that we such a great experience from them 6 years ago when we bought our table, only trouble is that now they have in my oppinion internally focused and the customer be dammed.
UPDATE: Sept. 02, 2014
- I have been waiting for them to come in and fix the Buffet because the door hinges have split some of the wood in the inlay and their is a scratch on the top of the buffet that we had written in the delivery contract as an issue. It's been over 4 weeks since we finally took delivery and they continue to stale and delay. My guess is they are hoping that we will just go away. I can tell you that Richard (the owner) doesn't seem to have any interest in the store business anymore since he just leaves the store and it's issues. Customers then have to wait until he comes back before anyone (incl. store personnel) can talk with him and then he decides if he's going to do anything about it. It is ludicrous that someone runs a customer based business like that. If history repeats itself I'm guessing he will tell me he won't do anything about it.
Update:
Got the final word from Frini Furniture that they WILL NOT be fixing the buffet. My expectations were never unreasonable nor were they delivered in a unprofessional manner. You can see the pics for your self, I believe they deserve fixing or compensation, neither were given as an option from Frini Furniture. I intend to take this issue to the next level. Wish me luck.
- Approximate cost of services:
- $7,000.00
- What could this company do to improve their services?
- When things go wrong and they are clearly in the wrong. No matter what the customer pays (Discount or not) they should give a percentage off the total purchase as a good will gesture. Good will not "Greed" is the operative word.
- Any advice to offer fellow homeowners facing a similar project?
- Find another store, although they say that they are unique they are not.