Unprofessional service, unfinished kitchen
I had to post this even though my renovation is still not complete. I found T-ROC on the Brian Baeulmer Approved website under contractors. Ryan came out to our house and said all the right things for first time renovators 1. they are transparent with the budget 2. they ensure clear and consistent communication 3. they source multiple quotes and give us the power to choose our trades every step of the way etc... We signed up with T-Roc Halton.
Little did we know Ryan was on his way out of the company and our quote didn't include one expensive, key aspect - the engineer and support beam required to execute our renovation. We were introduced to Shawn who was the contractor and project manager assigned to T-ROC Halton.
Ryan started the project by sending out our contract to various designers - we ended up having to escalate this project to Perry (the owner) because we went nearly a month without any movement. Shawn stepped in and got things moving for us. Perry promised us a site visit and never showed.
About 60% into our project we got an email from Perry stating that Shawn was no longer a T-Roc representative and that our warranty would not be an option through T-Roc. We tried to get in touch with Perry to discuss our options however he avoided us altogether. His email came after he had already terminated our account to a handy app called BuilderTrend - we had been trying to log in and reached out for assistance.
Shawn was left to communicate with us the best he could and the only option we had was to continue with Shawn who offered to ensure his work was warranted for 10 years. Shawn started his own company, (SQR) Supreme Quality Renovations- I will continue my review on Shawn's work when our project is complete.
This may be a series of unfortunate events but the few interactions that I had with Perry were enough to motivate me never to recommend T-roc to another client ever again.
- Approximate cost of services:
- $0.00
- Company Response
Its unfortunate that this person feels the way they do. Shawn Musseau was an employee of T-ROC, opened his own business (SQR) and kept Ang as his own customer. Ryan from T-ROC did quote the work initially, but has had no involvement since then. The only contact I have had with the customers is confirming that Shawn Musseau was not part of the the T-ROC team. Given that Ang's renovation with Shawn has taken too long, and is not meeting her expectation is due to the contractor she has hired, not T-ROC. The team at T-ROC feels bad for Ang and her experience with SQR, but this has nothing to do with us as it was her decision to hire Shawn Musseau. We wish Ang all the best, and hope that her renovation turns out well in the future.