Stairs R Us.

Darrien seemed like a very fine, sincere and honourable man, his employees were curtious and tidy.

We had the carpet removed from our 14 stairs. Darrien promised me "A Fine piece of Furniture" I was told the job would take 2 days but the job took 5 days to complete over a two week period. The fellows usually arrived between 10 - 11 a.m. leaving around 5.

On the 5th day Darrien arrived personally to put back the spindles and - he wanted the job completed so he could collect the balance. Darrien and Luke were packing up around 7:30. I had to point out unfinished work so he pushed on until 9:30 p.m.

The oak spindles were splintered at the bottoms and were not sanded before they put them back leaving rough edges. 6 spindles were put back crooked and the spindles at the bottom do not match height wise. The carpet at the top of the stairs was cut back too far. Darrien has not kept his promise to come back to fix that with a strip of wood. I paid Darrien in good faith that he would honour his work. They have call display and an answering machine and do not return my calls.

Darrien promised me several times that the stairs would look like a fine piece of furniture but it is not. There are nail holes that were not filled in with putty, there are gaps where the wood meets on the stairs as well as the railings. The white casing was to be sanded and painted, they damaged my walls. We discovered after he left that the ceiling under the stairs that goes down to the basement has a 4" x 6" diameter piece of drywall cracked and protruding.

Darrien comes across as a very fine man indeed, however, I am still waiting for his crew to finish the fine detail work and rectify his promise and credibility.