Maxxmar

In 2 years we have had the clutch which is just made of plastic fail 3 times. We have had it replaced once by MaxxMar after about 30 uses and once by ourselves when they sent it up to Lowes and now it has failed again so that we cannot pull the blind up. Lowe's says MaxxMar will not refund the money so we can get something better so we wait again for another clutch that will likely fail soon. There is a lifetime warranty but should we have to take advantage of it every few months

DO NOT order blinds from Maxxmar!!! Stay away from this company!
Seven years ago I purchased blackout blinds from Maxxmar to cover my front windows in my very sunny living room. In the last few years, I have started smelling an awful, very toxic smell that started slowly and increased until it was unbearable. My front living room (where the blinds are) was smelling like rubber, similar to a Canadian Tire store! We were getting headaches, runny noses, and all-around allergic reactions until I realized what the source was: the blinds. I only realized it when they began to peel and I examined them in detail. At that time I rolled them back up and have not used them since, and the smell has since gone away. I contacted the company where I purchased them, spoke to the manager on the phone a few times, took pictures as he asked and sent them in, and heard nothing. I called and left messages, sent an email, and a letter via registered mail.....and still, I have heard nothing. It has been many weeks now. Maxxmar does not stand by their products and they do not take customers' concerns seriously by following through. They may leave a well-worded response to a complaint that looks polished and professional, but take it from me: they are anything but. I have seen many complains and poor reviews online and no wonder! I am clearly not the only one who has been sold a substandard product. When something goes wrong, they will not help you. Blinds should NOT be disintegrating after a few years, nor should they off-gas and smell toxic! They are BLACKOUT blinds: a product designed to keep out the sun and they should last many years. This is ridiculous. Please keep away from this company. I sure wish I had.

They say it has a lifetime warranty. When I called with an issue it’s taken over a month for them to tell me I have to drop it off to them for inspection. It takes over a week to get a response from their agent ( Jenny ). I explained I was 9 months pregnant and it’s hard for me to go anywhere with my husband working full time, to which she didn’t even respond. We paid double the price for their shutters because of their warranty and ‘ customer service ‘ not worth it.

We bought 4 Maxxmar motorized blinds in October. We love the looks of them, however there seemed to be an issue with the motor in the largest blind, 6 months after the purchase.
The company that sold them to us wasn't available for proper support during covid. I called Maxxmar directly and spoke to the motorized tech guy Marvin. He was very helpful and very patient as we trouble-shooted the issue over the phone. Got the blind re-started and re-programmed.
Thank you Marvin!
As well, the phone prompts were easy to follow and I spoke to someone right away.

Initially I was extremely thrilled with the motorized shade. Looks amazing and super convenient as it was on a timer to go up and down during the day to block sun from my dining room table. However, after a year the motor just stopped. We contacted them and they informed me we needed a motor and it was covered on warranty. I was thrilled to here this however it has been months and numerous calls with lots of excuses! No new motor. Shade just stuck all summer! The only upside is I was saving to do these shades in my master bedrooms and kids bedrooms and now that I see the customer service and lack of diligence on their end I’m not going forward with the purchase. I would have been so upset if the blinds in my bedroom broke and were unable to close for two months!!

I'm one short step away from contacting a lawyer to file a suit for damages. I ordered wifi motorized dual shades in July 2018 and they have numerous defects. The retailer told me the fabric and motors both had full lifetime warranties which convinced me to buy this brand instead of another better known name. When I started having trouble with them I discovered the fabric only has a 5 year warranty. The black out shades had pin holes in them that they wanted to repair with white out. The motors were defective and replace with motors that didn't have the same function as the ones I paid for. One of the rollers bent. New blinds were ordered and they were half an inch narrower on each side than the originals. I took many days of work to be home for the install and attempted repairs, I spent countless hours documenting the defects. I could go on forever with more details but here's the long and short of it. Don't waste your money like I did.

Based on more negative than positive comments and reviews I have seen, I was compelled to post my experience. We purchased a home that had Maxxmar blinds installed on the front windows each being 5 feet long. The previous owner had made a mistake and one of the blinds had the chain pull going down the middle of the window instead having left hand and right hand pulls. I contacted Maxxmar and was transferred to customer service and explained that I simply needed the parts to convert the 1 blind to a left hand pull. They requested a 6 digit code that should have been on the blind as a reference# but was not there. Ultimately they suggested I go to a local Dealer or to a big box store. There was no local Dealer in my area and got nowhere with the big box store. Since I live in the GTA I decided to take the blind directly to Maxxmar and see if they could help out. I arrived at reception explained the issue and was asked to wait a moment. The Receptionist returned and directed me to Diane who took a look at the blind and advised that in order to switch the pull from the right to left side, I would need to purchase a new cassette and clutch pull ($45.00) and they would change it over for me, and it would be ready in 30 min. When the conversion was complete the blind was wrapped and included a new set of brackets and hardware, which she was not sure I would need but included them. I have been in Sales all my life and know the value of customer service, and Diane went beyond anything I have experienced in years!! I took the blind to our cottage home and was lucky to have the new hardware, as the old ones were not compatible to the new cassette, installed them and the blind looks great and functions as it should. I would suggest to anyone who is researching blinds to avoid the Big Box stores and their low prices, and go to a Recommended Dealer, who will be there to back up the product if and when necessary. I need 4 more blinds in our cottage and will be going to the recommended Dealer in Sarnia to get my new Maxxmar Blinds.
Thanks again Diane.
Ric

We purchased 2 Roman shades from Maxxmar through our Direct Buy membership. They didn't close properly, we had to pull the blind down the last 12 inches manually, so we contacted them and they wanted to repair them. When they came back not only did they still not close properly, but now they closed crooked. We contacted them again and the rep came to our house and said yes they are crooked and don't close. They sent repacement blinds, which don't close properly again. Sigh.....We requested our money back so we can buy other blinds that actually close. They came back to us and said that they will repair them. Serioisly not impressed.

We bought the Maxxmar Dual Shades through Home Depot on the advice of one of their resellers.
The shades looked great and were exactly what we were looking for. However within a few months the edges of the shades began to fray and parts came away from the solid bottom edge. One of the things we were concerned about when buying these was that they may start fraying, but we were told that this would not happen.
When we contacted Home Depot they contacted Maxxmar about repairing the shades and were told that the warranty doesn't cover the fabric. Like really? The shades are 95% fabric, and this is a manufacturing issue, not wear and tear.
Now we are in our 2nd month of phone calls and fighting to get this fixed. Maxxmar refuses to talk to us, saying they don't deal with the consumer directly. Absolutely the worst customer service I have ever encountered.
During this process we were told to take the shades down and mail them in for repair, then the next day told nope don't bother we won't repair them. This happened twice.
Don't be fooled when they say they are "Custom Made" shades. They literally cut longer shades to fit your window. Custom Cut is a better description.
We paid $1600 for these crap shades. I regret purchasing from Maxxmar and when we do the rest of the windows in the house we will definitely be purchasing Hunter Douglas, a company that stands behind their product and values their customers.
#dontbuymaxxmar

I am more than happy to have Maxxmar blinds in my home! My experience working with Home Depot was very pleasant and they helped me choose the perfect blinds for each room. The timely delivery was appreciated and the final look is exactly what I hoped for (amazing quality!).