I'm one short step away from contacting a lawyer to file a suit for damages. I ordered wifi motorized dual shades in July 2018 and they have numerous defects. The retailer told me the fabric and motors both had full lifetime warranties which convinced me to buy this brand instead of another better known name. When I started having trouble with them I discovered the fabric only has a 5 year warranty. The black out shades had pin holes in them that they wanted to repair with white out. The motors were defective and replace with motors that didn't have the same function as the ones I paid for. One of the rollers bent. New blinds were ordered and they were half an inch narrower on each side than the originals. I took many days of work to be home for the install and attempted repairs, I spent countless hours documenting the defects. I could go on forever with more details but here's the long and short of it. Don't waste your money like I did.
- Approximate cost of services:
- $4,500.00