Drain City Plumbers

My husband & I contacted DrainCity when our basement flooded back in July of 2012. Water came up from the city line and when Viktor came out to see our basement he recommended the installation of a back water valve. While we were initially pleased with the work done by his crew, time proved us wrong. It quickly became evident that the $2600 we had spent was money wasted, as the back water valve does not function properly. Whenever it rains, water comes into the pit and fills up the pit. It doesn’t go away, even days later, and so we are forced to open the valve to let the water drain down the pipe. We have to leave the cap off the valve in order for water to drain down, rendering the back water valve completely useless. It cannot function when the cap is off. But leaving it on, especially during a rain storm (which is when you’d want it on the most) causes the pit to fill up with water and that itself will over flow into our basement.
Even worse, is that I recently contacted DrainCity and Viktor about this problem and was told that if we wanted anything done to fix the problem we would have to pay for it ourselves. When I politely expressed my opinion that I felt DrainCity should honour their work, Viktor told me “Well, that may be how you think but we think differently.” DrainCity has proven to be nothing but unprofessional and I would definitely NOT recommend them or their services, for fear the job could go wrong, and they’d leave you high and dry, just like us.