We wanted to replace our back patio doors and decided to go with a window-wall. Magic Windows' initial assessment and follow-up gave us the confidence that they were the right choice and they were!
On our scheduled install day, I received a call from the President of Magic Windows (yes it was him, Sol) to let us know that unfortunately they would have to delay our installation by a day as there was a quality issue with the frame. Most other places would have ignored the issue and just installed the defective window and give an excuse after it's too late and the old door was already taken out. These guys were top-notch, honest and up-front about it. You couldn't ask for a better client experience.
When we got the install done the next day, it was done quickly and professionally. When we went through the final install demo, they noticed one blind wasn't opening as smoothly as they liked, so took the time to disassemble everything, make an adjustment and reassemble it. Again, most installers would have just ignored the issue but this team took the extra half-hour to make it 100% right, even though they were working on what was normally their day off.
I would highly recommend Magic Windows.
- Approximate cost of services:
- $11,000.00