I was happy with the quoting process. The installation was efficient and friendly.
However, there was one issue that significantly coloured my satisfaction. When I ordered, I indicated that I want the option of having a window open at night. Corey indicated that this would not be a problem and that he would have the modification made. He did not tell me anything about the modification. After installation, I discovered that this meant an unsightly cut in the frame such that I could have the blind left partially open. However, since you can only open one of the blinds and the screen at once, this is not a solution at all (I will not open a window without a screen!).
When they called to inquire about my satisfaction, I explained the problem. They fully agreed that this was not a good solution and that it would be passed on to Corey. He never got back to me. The company did, however, send me a letter asking for a positive review and offering to send me a cheque for $50 for a positive review. Thus any buyers should be suspicious of positive reviews.
Edited to add:
Following this review, I was contacted promptly by the company. While there were initially a lot of angry accusations against me (not cool!), when I was finally transferred to the company owner, he was quick to visit himself and arrange for a visit by their post installation team. Orchid was competent and was able to modify the bedroom window so that it did what I had originally asked. She also made adjustments to two screens so that they slide more easily. Talking to her and to the owner, it was clear that there is a stronger commitment to post-installation follow-up care than I experienced initially. I think that there is still room for improvement to avoid the types of problems that I had, but I am reasonably confident that this is a company that cares about product quality and that will aim to fix problems. Unfortunately, the person calling to check on satisfaction initially never passed my concerns on to either sales or service and left me with the impression that the problem could not be fixed.
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