Two bay windows - LACK of AFTER SALES SUPPRT
First let me say how much I love these windows! We love the retractable screens and that the windows are so very easy to clean. They keep heat and cold out VERY effectively. The install went amazingly well. The contractors they set up to do the install bobbed and weaved to make our windows fit perfectly. OUR problem is with after sales SUPPORT. One of our screens doesn't retract anymore. We live in a small town and now that they have our money, they won't come to service - unless we want to pay. We have to wait and see if they will be in our area for other service calls first. Did I mention we paid $12,000 for these windows?? We contacted headquarters and left our name and phone #. Waited a month and just called again. They think they'll have someone in the area next month. Not very impressed with their service.
- Approximate cost of services:
- $12,000.00
- Company Response
Thank you for expressing your satisfaction over our innovative and revolutionary products. First of all, you bought the windows thru a dealer. Dealers cover the servicing of your windows and if we do the service, we normally charge a service fee. Second, the damage to the screen was caused by your improper removal of the screen. As per your call earlier to our service department, we have advised you already that we will schedule your service. We will wave the service fee and we will let you know the date when we have service calls near your area.