In July 2021 we started researching companies for windows replacement. We visited several showrooms over the summer and entertained several quotes and estimates. We visited Magic's showroom as was able to get some knowledge of the products as well as observe the samples available. Danny visited our home and did an excellent presentation as well as answered many of our questions.
Magic's estimate was higher than most but a combination of the product, Toronto based, warranty, reviews and client experience we decided to choose this company. We were given a 14-18 weeks period for installation. The only constructive feedback I would provide would be that I would have appreciated a more proactive approach by Magic in keeping us updated on the progress and timeline. I had to call/email on a couple occasions to inquire on the installation. Hence the rating of 9. I received automated emails about the progress of the windows process only AFTER my windows was installed. Installation was scheduled for week 18 after I called in to inquire.
All that to say I am really happy overall with the product thus far. I replaced 8 windows in my home and the viewing surface area and easy of opening, privacy screen and bug screen really makes a huge difference. Chis and Mike as excellent on install day. A great duo, down to earth and a good sense of humor. They did a good job with the install and came back the next day to tidy up some aluminum work to match my siding on the outside. Throughout the process and afterwards they did a great job of explaining the use of the windows. They also did an excellent job with the cleanup.
I have my patio door that I will eventually need to be replaced and I will definitely consider Magic again when that time comes. I am hoping that I will be able to offer a rating of 10 at that time.
Client Service, Client Service, Client service. The best warranty, products means noting if Client Service does not exist. I look forward to testing that theory in the years to come if needed.
Thanks Magic for providing an overall good experience with my window replacement.
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