- Approximate cost of services:
- $21,000.00
Kitchen, Dining room and Living room windows replaced with Magic windows.
Magic Windows Purchase and Installation
Hi Aldwyn,
We appreciate you exercising your right as a consumer to write this review. However, it’s important that you (and others reading this) understand we never took your concerns lightly. We believed we investigated every possibility to rectify the situation with numerous technicians, installers, and engineers visiting your home. At one point we removed a window and re-installed it looking for any avenue that may cause water to penetrate into the building envelope (even though it did not look like the issues arose from that particular window). We take concerns like yours very seriously, which is why we even hired an independent company to investigate each window to look for water damage (they also could not find any issues) . It’s important to mention, you had water issues before you ordered windows from us. All industry professionals with sent to your home indicated that the issues you’re experiencing are caused by previous water issues in combination with the construction material of your house being stucco. Water may find a different path from from the point of entry with no link to a leaking window.
More than a year after you paused communication with us, you’ve notified our team (through this review) that you are able to find where the leak has occurred. At no time over the last 12+ months have you reached out to us so that we might rectify the issue. Even a year later, and without knowing exactly what you are referring to, we are more than willing to ensure you are completely satisfied with your windows and that any damages that may have potentially occurred from our window installation will be compensated. We would appreciate that before a review like this is posted you contact our team so that we can help rectify the situation because we stand behind our products for 40 years.
Thanks,
The Magic Window Innovations Team
Patio Door replacement/enlargement with WindowWall