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The author is editing their review.
Our experience dealing with Magic Windows was great. I saw their booth at a Home Show last year (Pre-Covid) and was very impressed with the Window Wall System and their technology for other windows (no cranks). Dealt with Michele, who came to our home for the consultation and did some preliminary measuring, and recommended an option for the front windows.
After the installer showed up for final measurements, there was a bit of a delay because of paint issues (no paint production at beginning of Covid)
Installation day finally arrives and the installers were great, very friendly, courteous, and highly skilled. After a couple of days, windows are in and they look great. Especially love the Window Wall, and the Retractable Screens & Shades.
Would highly recommend Magic Windows, great company to deal with.
Very happy with the sales rep. The installers were very professional, they removed and replaced all our blinds for us. Cleaned up after the job was completed. Will recommend Magic Windows to all my friends, relatives and neighbors.
We are Happy with the windows , it is like looking through a picture window without the screen and windows appears larger.
SALES: Where there can be an improvement for the Sales Representative is more knowledge in the type of windows & explaining what they do. Example in our case: one kitchen window slides L to R. Would have preferred R to L, like old windows were. Dining room window has no sun screen for privacy. Note: to change this the whole window needs to be replaced. We assumed our second floor windows opened inward to allow ease of cleaning, they do not. The main floor windows are not a concern for this as we can stand outside.
INSTALLATION: Our installation went well. Our installer came up with a solution to keep the existing shelves on our windows. High Five.
SERVICE: We had a few minor problems, which have all been taken care of by the Service Team including the person who takes the call. HIGH FIVE.
OVERALL: The windows are beautiful & we would recommend them to anyone.
Richard & Kim
Rick the sales person was extremely professional. We never felt pressured by him like other window sales people have. The install was seamless and the windows look great. The install crew was excellent. We will definitely have more window replaced by Magic Windows
Love my Magic windows, sales consultation was great, installation was very professional, great features such as no crank windows hidden screens and solar screens and ease of window operation. Great company I would refer this company to anyone.
Our home needed new windows so we contacted Magic Window after viewing their ad on Social media. The company sent out a representative promptly and worked within our budget offering great suggestions and ideas for our project. They were very friendly and professional. They ordered the materials and we got our windows just as they promised within the timelines they put forth. The windows are absolutely beautiful and the retractable screens are such a unique feature. Thank you Magic Windows!
I am so happy that after getting quotes from 4 suppliers, I had to conclude Magic Windows from 1st contact , visit to the show room, installing and aftercare was a wise choice. The salesman Maxwell spend time demonstrating, explaining and improved my product knowledge so I could make an informed choice. He spent over 4 hours measuring and taking my questions compared with the 3 other suppliers who had a one size fit all approach. In one hour, they were done. My magic shades and bug screen is phenomenal. I love it !! My rooms are well lit, warmer and easier to sleep in late with my “light out” blinds. So adaptable! The price of Magic Windows is more than the competition but I am happy I chose them. The finesse in the product is exceptional compared with other plants I visited and the installer, Neema, took extra care in protecting the floor as they moved
in and out. They were very courteous and respectful. I had a problem the day after technician left and my husband put a call in without hesitation or whose fault a technician drive 30k the next business day to my residence and solved the problem.
I definitely recommend this company as a great company!
Contacted Magic Windows via their website and had an almost immediate response. They were quick and accommodating in booking a consultant to come to the house and talk to us about the windows. The consultant was very knowledgeable and was able to provide us with the best option for our window replacement. The sales process was quick and easy with financing options. We were given accurate time frames for the entire process. The installers were both competent and courteous. We love the windows! I didn't realize how much noise, how drafty and how little light came through the old windows until we replaced them with the Magic Windows. Now it's bright, quiet, and warm in all the rooms with the new windows. Will definitely buy these windows again.
100% NOT RECOMMENDED! MWI installed 14 windows and 1 sliding door in our home. Shortly after installation, we developed a major water leak due to 1 defective product - the window above our patio door. The leak caused major water damage throughout our main floor (wall, floor, door). After contacting MW to correct this issue, which was within 2 months of installation and well within the warranty period, we were immediately made to feel that the issue was not with the window but other possible contributors which began an over one year battle with MWI. The owner Sol was extremely rude and defensive, to the point that he yelled at my wife and myself over several different phone conversations! We marched on, continued to work through all possibilities eliminating all factors (as recommended by MWI). 1+ years later, after reaching the point of no longer dealing with MWI, our contractor found the issue; a defective seal on the window which enabled water to leak into our house. We notified the company of the situation and solution but to no surprise they tried to begin a defensive correspondence, which we did not entertain. We’ve turned the page on this chapter with the resolve of knowing that we will let people know of our own experience and having potential customers make their own decision with at least knowing what we went through.
An extremely dissatisfied and disappointed former customer
We appreciate you exercising your right as a consumer to write this review. However, it’s important that you (and others reading this) understand we never took your concerns lightly. We believed we investigated every possibility to rectify the situation with numerous technicians, installers, and engineers visiting your home. At one point we removed a window and re-installed it looking for any avenue that may cause water to penetrate into the building envelope (even though it did not look like the issues arose from that particular window). We take concerns like yours very seriously, which is why we even hired an independent company to investigate each window to look for water damage (they also could not find any issues) . It’s important to mention, you had water issues before you ordered windows from us. All industry professionals with sent to your home indicated that the issues you’re experiencing are caused by previous water issues in combination with the construction material of your house being stucco. Water may find a different path from from the point of entry with no link to a leaking window.
More than a year after you paused communication with us, you’ve notified our team (through this review) that you are able to find where the leak has occurred. At no time over the last 12+ months have you reached out to us so that we might rectify the issue. Even a year later, and without knowing exactly what you are referring to, we are more than willing to ensure you are completely satisfied with your windows and that any damages that may have potentially occurred from our window installation will be compensated. We would appreciate that before a review like this is posted you contact our team so that we can help rectify the situation because we stand behind our products for 40 years.
The Magic Window Innovations Team
There’s no questioning it- we are a different kind of window company. We’re not in the business of selling windows and doors, we are in the business of challenging the norm. We’ve done so since 1979, by introducing revolutionary products that improve the unique connection between indoor and outdoor spaces.
We design, install, and service a variety of revolutionary residential window and door products throughout the GTA.