- Approximate cost of services:
- $10,000.00
- Company Response
Customer comments are not accurate at all.
She says we did no extra work over and above contract agreement:
List of additional work done.
Removed closet and wall and installed 24x90" pantry - quoted and approved.
Enlarged island - quoted and approved.
Island secured in place for 4 weeks- templated ready for counter tops and asked to move it 8". We had to disassemble the island, electrical, base etc and rebuilt it.
Requested to change out all switches and plugs on main level.
Customer assumed we would do all trim around 7 hallway doors. This was not part of the contract. Customer had just done trims, but did a poor job of it, so we did it to keep her happy.
Added extra set of cabinet drawers as she wanted more. We Replaced door with drawers - costly and no charge
Exterior stucco finish on an inside wall - removed and installed drywall - minimal charge
We made over 20 additional trips to kitchen supplier to secure items as they came in. - No Charge
We ended up doing the entire job for less than contract agreement amount even with the above upgrades.
All Credits and charges were applied as the job proceeded. They were given credit for the beam and other items.
We gave them a granite budget that was generous and we gave them credit for the difference. Nicole agreed to all credits and charges as job proceeded.
We provided engineering report and letter regarding wall removal.After the half way point she sent a nasty and unfair confrontational email. I called her husband and we agreed he would be the communication person from that point until the end of the renovation. She had signed his name on email, but he hadn't read it and agreed with me on her inaccurate and unfair comments.
Highest quality of the work was performed on the renovation. We had a 35 year master carpenter do all the custom railings and kitchen trims. We did 3 coats of paint, not one like she said.
Our last day there Husband thanked us for all the extra work we had done, our honesty and quality of the work we did. He was impressed that we got the job done in a timely manner with cabinet shortages etc. He shook my hand and thanked me again.
Then Nicole sent another couple nasty emails. She also had a small list of things she wanted me to look at. I completed the list and she said she was happy with the work and would leave cheque in the mail box. She said she would deal with anything else that may come up. We picked up the last 2 doors for the kitchen and dropped them off on the covered porchas i understood they were dealing with popping them on. It wasn't raining and Nicole was home, but didn't answer the door.
We had 2 or 3 people working every single day. We did not miss a day. We always tried to leave by 4 pm as Customer came home at that time. We worked 12 to 21 man hours per day... everyday
Big City Developments tried to make this an easy renovation on the homeowners and did everything and more to do a top quality job. Big city developments is a family run business and we take pride in all the work we do.
Very upsetting when someone outright makes stuff up. At least 2 of the pictures provided were of the basement reno they did. I was unaware we missed the pin holes on the one baseboard. I would have filled in.