Rebuttal response to the owners response - of course you would try to hide the FACTS as they stand and were presented. Of course you would. No worries, the truth has been honestly posted and I have done nothing wrong, MY conscience is clear. You go right ahead, keep digging your hole and throwing your tantrum. I have no worries for having alerted the public to what actually occurred. And your statement DOES actually contain several inaccuracies.
Since it is my right as a consumer to ensure that the record is indeed accurate, following are the accurate corrections to the words fabricated into my mouth by the owner of this company:-
CE stated: "How was I going to compensate you?" - my exact words were "What are you going to do about it"
CE stated: - "I never yelled at you" - I in fact am not in the habit of asking people to stop yelling at me if they are not yelling at me.
CE stated:- "...that I hold warranty on..." - actually it is the homeowners roof paid for with the homeowners funds and the warranty provided does NOT state that it is binding on the homeowner to only go to the roofer if there is a problem; the problem was remedied as the result of an emergency and because the other contractor pointed it out then and there and would not have done so if it was not a problem; plus that contractor was immediately available to remedy the issue which I appreciated.....
CE stated: "I had also asked to come by" - actually you stated what I have already reported earlier. My exact words were in fact simply and only "No you wont'".
CE stated: ".you told me that if I did not compensate you for the other roofers work, you would leave my company a bad review on Homestars." - my exact words in fact were "It sounds like you're not prepared to do anything", followed at the end of the ongoing tirade by the CE owner with these exact and precise words from my own mouth: " You know what, I gave you a good review on HomeStars and now I'm going to have to go back and change that".
At which point I terminated the call because the CE owner was continuing his unreasonable tirade and I am not in the habit of being disrespected like that by contractors.
The fact that the owner would fabricate falsehoods into my mouth tells me quite a lot.
This is the true and accurate record, along with what I already accurately reported earlier.
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Update July 2012 - the roof has held up remarkably well but I do feel obliged to add in the following updated comments about a recent and unfortunately negative experience.
My home is located in the area that got the largest amount of rainfall in the short space of just 2 hours on Sunday July 15th. I noticed some water dripping into the basement along the foundation wall close to the chimney. Having consulted the waterproofing company, I then thought that it might have something to do with the chimney.
Being that I needed to find out very quickly what was going on, I naturally contacted a chimney repair person who also happens to be a roof repair professional. I've used this individual in the past at my previous property and he did excellent work for me there.
He was able to attend on the same day and went right up onto the roof to look at the chimney. He confirmed that the cap was cracked and should be replaced (I had told him that might be part of the problem, having checked my home inspectors report). He also told me there were some holes there.
He then looked down and notified me that the flashing around the chimney wasn't quite right, it had holes in it. When I pointed out to him that the roof had been redone only last year, he told me that the flashing in the chimney area hadn't been done properly and there were holes in it.
Since I had to make some immediate decisions in order to get things repaired and stop any more water coming into the house, I had him go ahead with the repairs, since he was there, is a professional and could do the work immediately for me.
I then thought that I should contact the owner and let him know what had happened and ask him what he was prepared to do about it.
Cutting Edge owner contacted me and we started to discuss the matter. Unfortunately under the circumstances it had not occurred to me to get photos taken of the flashing in question.
Cutting Edge was understandably quite upset but he started yelling at me about how I'd had work done on his roof and how he had no proof except some other guy's word that something was wrong. I explained to him again what had happened, that I could not just go up on the roof myself to check these things, and I pointed out that I had used the repair person before and he'd done excellent work for me so I had no reason to question that he was trying to snow me.
Unfortunately Cutting Edge became increasingly heated about the matter and unreasonable. He kept asking me what I wanted him to do about it and I asked him what he was prepared to do. I also repeatedly asked him to stop yelling at me. Unfortunately he continued with his tantrum.
He siad he was going to go and get some photos of flashing work he'd done for other people and then come over to my property to take photos of the flashing on my roof. I told him no he wasn't, knowing that that would accomplish absolutely nothing, and that he was over reacting.
Eventually I felt I was getting nowhere, that he was just trying to get out of something rather than being reasonable about it. I took his points but I didn't feel he was very understanding of my situation and the fact that I'm trying to protect my home and had to make some decisions to get the work done right away.
That being said, why would I call the roofer when I had to get a repair done to the chimney? And why would I not get the flashing work repaired immediately when it was pointed out to me that it wasn't quite right?
I have no reason to question either Cutting Edge's work or integrity as a roofing professional any more than that of the professional who came to do the repair work for me. But I guess in Cutting Edge's mind the other professional and myself must be dishonest in some way.
I have had a larger discussion with the roofing repair professional and amongst other things was told that there was a large hole in the back pan of the chimney and several holes had been left where the flashing met up with the shingles.
Whereas I understand where Cutting Edge was coming from, he needs to understand that I have to maintain my house and make the best informed decisions that I can based on what professionals are telling me. I'm the homeowner, so I make the decisions.
It is such a shame that CuttingEdge became so unreasonable about this matter. He seems to think that now the guarantee on the workmanship and on the shingles are in question. Unfortunately, I do not agree. If, however, Cutting Edge chooses not to stand by his work at this stage then so be it. I'll not be contacting him again in any case. His reaction was unprofessional, unreasonable, over the top and way out of line. He focussed solely and completely on his professional integrity and reputation rather than looking after his customer and that, in my mind, deserves to be noted by me and others out looking for courteous and professional, reasonable contractors. His unreasonable reaction diminishes him, as far as I'm concerned.
Which is too bad, 'cos he and his team did excellent work on reshingling the roof. At least that's what I thought.
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Having taken possession of a property that required a new roof I wasted no time in contacting roofing companies and having them attend to review the project and provide me with quotes. Robert and his team got the job not only because of the initial approach, but also because of their professionalism and hard work. The crew were all polite and professional to me and to both sets of neighbours. They worked hard and steadily throughout the day. The set up and clean up was great. The job itself was plaqued all afternoon by heavy showers that kept coming through the area....you never saw a bunch of guys move so fast to grab tarps to cover over and protect the roof! Unfortunately there were a couple of points where water leaked through into the house so I wasn't too happy about that, but I alerted them and they not only looked after it right away, Robert himself cheerfully came in person to repair any inside damage for me. Overall I was pleased with the job and the new roof. I'll be asking Robert to return to provide me with a quote for another job and I'll certainly suggest his name to others when I'm asked. Thanks everyone!
- Approximate cost of services:
- $0.00
- Company Response
I must say that I agree with you on how this has become a unfortunate situation. When I had originally completed your home back in August of 2011, you had said that you were very pleased with the completed job and our crew. We had informed you then both verbally and in writing of your 10 year warranty . That is why I was a little shocked when I had received a phone call from the office saying that you needed a call back. When I had called you, you had explained to me, that you had another roofer fix a problem around the chimney, that I did not know existed. You told me that the other roofer, that was there to do chimney work, said there was holes in the flashing that occurred from our company's workmanship.You also told me that you paid him to repair the flashing. You then kept asking me," How I was going to compensate you". I take a lot of pride in my workmanship and in our customer satisfaction. Here at The Cutting Edge Roofing, our customers are always #1. I wish you would have picked up the phone as soon as you thought there was a problem so I could have come by personally to take care of it. As for the phone call, I never yelled at you, I did however, firmly tell you at the end of our conversation, that I would not now, nor would I ever write you a check to compensate another roofer, to fix work on a roof that I hold a warranty on, and that was after you had told me, that if I did not compensate you for the other roofers work, you would leave my company a bad review on HOMESTARS. You did not take any before or after photos of the flashing the other roofer claimed had holes in it. You really can't just expect me to take another roofers word for it.I had also asked to come by and take a look at the roof, and the other roofers work. You told me that I was not allowed on your roof or your property. I would never have disputed the warranty for any roofing issues. I would not however, pay another roofer to fix any problems associated with our workmanship. I had also given you an example: If you have a GM car with a full warranty and it needed to be fixed, would you take it to your local mechanic and send GM the bill? I don't feel that I was unprofessional, or out of line on this as I feel you never gave me or my company a fair chance to prove our loyalty to you, our customer.