In general I agree with all of the great reviews. Danny installed my door in 2008. In July of this year (2013) the cables came off, so I called and Danny was here within a couple of hours. I was very impressed. Unfortunately in September, the cables came off again. I called Danny and he said he couldn't come until the next day. That was fine, except that he never came. I called him and he said he was very busy and would come the next day. This continued all week and I was losing patience. If he had told me up front that he couldn't come for a few days, I would have been fine with that. Anyway, he finally came on Saturday morning and fixed my door at no cost. The cost I entered in the approximate cost field above was what he had charged me in July. He even spent a few minutes patting my dog, who was enjoying watching him work, so all was forgiven. I would recommend Morningstar to anyone who asked.
- Approximate cost of services:
- $180.00
- What could this company do to improve their services?
- Tell me up front when he was able to come instead of telling me he would come and then not showing up.