We wanted to have our 13 year old love seat reupholstered and cushion replaced. We read earlier online reviews, so we phoned. Milton answered the phone on the 2nd ring and was direct and clear to explain his services (no fancy chit chat- I like that). We visited his shop and were impressed with how he explained the work and why it was worth the price. He picked up our love seat promptly and finished the work in one week, after saying it would take two weeks! He did a better job than the original maker. Milton was very concerned that we were happy. We are totally impressed with his services!