Willow Landscape

We have had a couple of gardeners/landscapers over many years and while they were very good, Willow has shown us what great can be. Lynda, Kevin and the Willow team are wonderful people. They care about us, and our property. I have never had any issues reaching them. Lynda always calls me or e-mails me in a very timely manner. Their work is exceptional. Guests and passersby all comment on how beautiful and well maintained the property is. We use Willow for many different services including: lawn cutting, garden bed grooming, trimming of bushes/hedges, spring/fall clean-up, snow removal, planting, removal of dead material, mulch, repairing interlock. The work is always done on time, as promised and very professionally. We have recommended them to friends and our friends have similar comments. From a price perspective they charge a fair price for the quality of the work they do. From the quotes I received from various local firms, Willow was in the middle of the pack - not the cheapest but definitely not the most expensive.

We just read Kevin's recent response to our review made over 2 years ago. The whole experience began well with the selection of nursery stock and plantings however after the work was completed and the final bill presented he was unavailable to answer questions regarding the pricing (what we saw at the nursery and what appeared on the invoice did not match up). Although he always wears a Bluetooth device his wife Linda refused to give us his contact info so that we could discuss the pricing with him. Also, right from the start we were told we could pay the balance through Paypal (as was our down payment) however Linda informed us after the final invoice was received that it was not working and subsequently showed up unannounced at our door the very next morning looking for a cheque. We discovered later that afternoon that Paypal was indeed working fine and as such we were able to make the final payment online using our credit card as planned. We can only imagine that they didn't want to pay the 3% credit card cost through Paypal. This is all after telling us at the beginning that they offered Paypal as an attractive and convenient option to their customers.

We stand by our review and feel it is entirely accurate. We would have liked nothing more than to have had a positive outcome. If Kevin had maintained an open avenue of communication throughout the whole process and if Linda was more thoughtful and respectful towards clients then perhaps things could have been different. Unfortunately, that was not the case and we felt others would like to know.