response to Kevin of Willow Landscaping
We just read Kevin's recent response to our review made over 2 years ago. The whole experience began well with the selection of nursery stock and plantings however after the work was completed and the final bill presented he was unavailable to answer questions regarding the pricing (what we saw at the nursery and what appeared on the invoice did not match up). Although he always wears a Bluetooth device his wife Linda refused to give us his contact info so that we could discuss the pricing with him. Also, right from the start we were told we could pay the balance through Paypal (as was our down payment) however Linda informed us after the final invoice was received that it was not working and subsequently showed up unannounced at our door the very next morning looking for a cheque. We discovered later that afternoon that Paypal was indeed working fine and as such we were able to make the final payment online using our credit card as planned. We can only imagine that they didn't want to pay the 3% credit card cost through Paypal. This is all after telling us at the beginning that they offered Paypal as an attractive and convenient option to their customers.
We stand by our review and feel it is entirely accurate. We would have liked nothing more than to have had a positive outcome. If Kevin had maintained an open avenue of communication throughout the whole process and if Linda was more thoughtful and respectful towards clients then perhaps things could have been different. Unfortunately, that was not the case and we felt others would like to know.
- Approximate cost of services:
- $3,300.00
- Company Response
I am very sorry your experience became a negative one after your trip to the nursery. I brought you there to ensure that the plants being planted where to your liking. I have nothing to hide when it comes to the prices you see on the plants at the nursery, if I did I wouldn’t bring clients there. I did not have to take you and walk you around and be as helpful as I was. The price that you where charged, was for the cost of the plant, the labour to plant them and the cost to replace them if they died. I also make no apology in the fact that Willow Landscape needed to make a profit.
In response to Lynda not giving you my cell number. I believe it was the reason you wanted to speak to me. You didn’t like the price and you felt that we over charged you. As I explained in the above paragraph. The paypal issue is again like you said “We can only imagine” This had nothing to do with payment or you wanting to work with us. I do feel that the rating you gave us was a little on the low side. We could go back and forth on this review for a very long time and it will not solve anything.
Up until 2 weeks ago I had no idea about Home stars. This is a great site for the home owner. Now that we do know about it, so will our clients and future clients.
Again, Willow Landscape is very sorry that your experience with us was not all but a good one.
Kevin
Willow Landscape Inc.