Complicated move, good and not so good
We recently completed a complicated move which included packing, moving to two locations, storage and delivery. While the first leg of the move went relatively smoothly (with some hiccups), the delivery of our items was below expectations. Because we were unable to direct the delivery of every item, boxes were left everywhere - ironing boards in living rooms, boxes clearly marked (by them) "kitchen" in third floor bathrooms. The movers refused to assemble a bed which their company had disassembled (and so was part of the work order), necessitating a call to their head office. Having read the homestar reviews, I had expected better from this company which claims to provide more of a mid-higher end service than the one we received.
- Approximate cost of services:
- $5.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for providing feedback on your moving experience with us. We're glad that the first part of your move went well and we're sorry you didn't feel as satisfied about the second part. I know the crew did put your bed together so sorry about the miscommunication in regards to their concern with the bed. They were not the crew that took it apart and they were trying to communicate that they were unsure how it went back together. We definitely do strive to provide a stress free moving experience for all of our clients so, again, our sincerest apologies if we didn't meet the expectation you had of us. We are always trying to get better so we do appreciate your feed back. We hope you enjoy your new home!