M&R Roofing

I recently had siding and a gable ornament installed on the dormer of my home. I should have realized there would be issues from the beginning when they changed the contact person, as he wasn't returning my calls. The process started in May with contract negotiations and the contractor got the go ahead to proceed with the work in June. The work was not completed until mid November. Part of the delay, was they sized the ornament incorrectly. They tried to blame the Supplier. I pleaded with them to complete the work before September as I was putting my house up for sale and I was trying to improve the curb appeal. After many many calls and emails and false promises the work finally got done in November. Two days before I moved out. The day after the work was done they asked for payment and then harassed me and the new homeowner for payment almost on a daily basis. Six months to complete work, but expected payment the day after. Not only that, they tried to overcharge me. Good thing I had an email stating the correct price or they would have pursued me for the higher amount because the contractor denied making a deal for the revised contract price. If you want to be extremely frustrated and don't mind false promises, then I'd say hire this company.

Work was done in September, so it's taken me quite some time to write this review.
My three story house had a roof that was in serious need of repair. From the moment I called M & R Roofing the service was great. I received a quote and explanation from Marcin and Mark on what work was required. Overall, it was an easy experience. M & R was available to me -the owner even taking my calls in the evenings to plan the work. M & R also worked around other contractors we had doing major renovations. The guys that actually did the roof work were fantastic, friendly, polite, and very accommodating. They had a huge job to do on a very steep roof. They always had time to provide me information on what they were doing and why. They also did some eaves work and dormer work for us and it all looks great. My neighbors have come around to ask about the work done, and I have already recommended them several times. Thank you to the team for a great job, we are very pleased with our new roof!

This is the worst service experience I have ever had in my life. The work on my roof wasn't undertaken until over 4 months later than promised. Furthermore, it was a botched job from beginning to end. My house is a small Victorian row house in Cabbagetown. Since it is attached on both sides, it is a situation that requires some finesse. I had heard that M and R Roofing had done a lot of work in Cabbagetown and figured they would be used to this kind of situation. Wrong. The workers they sent over threw pieces of the roof indiscriminately to the untarped, unprotected ground, destroying my garden (even though my tenant kept protesting and sending me pictures). The clean up was so sloppy (including a skylight being reinstalled crookedly), that the crew had to be ordered back. In addition to butchering my garden, a portion of the roof hit my porch and broke a brick off the brick siding/wall that encloses it. Worse still, they hit and broke the gas meter, which resulted in Enbridge tagging the gasline and the water heater (meaning they would be shut off in a month if something wasn't done). This was not only costly, but required endless negotiations with Enbridge as well as an outside heating expert. (When Enbridge did fix the meter, for some reason this required digging up my front yard again for good measure). When I received the bill from M and R, it was months later. At first I thought they were ashamed about what happened, but it turns out that there is really something very wrong in their accounting department. I suggested that, in view of the overall debacle, I should only pay the price of the estimate and not the $2000 add on. I emailed several times about this, but didn't hear back for over a month, at which point the owner called me. He shouted and spouted obscenities. He, of course, would admit to no wrong doing. So they sent a collection agency after me for the $2000. I am ashamed to say that I caved and have finally sent in a check. Needless to say I received no compensation or apology for the damage caused. M and R Roofing seems to be highly thought of in Cabbagetown. I hope this review changes some minds and saves unsuspecting homeowners a lot of grief.

We had to get our garage roof redone.
M&R roofing were more than willing to come by and give us a quote for the garage and few other projects we had in mind.
Their prices were lower than other quotes so we went with them.
They were able to start the job immediately and finished the roof in less than a day. There was no mess and the garage looks great. Very satisfied with the work.

i chose this company as ive seen their work before and knew of their excellent workmanship and attention to detail.For this problematic flat roof they did not disappoint,M&R lived up to my expectations, they worked under hot conditions and the work was performed flawlessly,the now sloped system on the flat roof will now get rid of water immediately which previously was an ongoing problem.i would recommend M&R highly.they are very professional and kept a very neat jobsite also.

The M&R team including Marcin and Mark provided professional advice about options to address potential waterproofing issues before proceeding with the deck replacement. Their knowledge and experience made us confident the next steps were the right ones. The deck looks fantastic and we would enthusiastically recommend M&R to others with flat roof and deck issues.

M&R did a fine job installing vinyl siding on the upper dormer window. The site was left pretty clean after the work was completed and the contractor was very good at explaining the work, what was involved, what the current condition of the dormer was like, etc. Timing was an issue because several start dates were communicated but didn't materialize until 10 weeks later. Thankfully the end result was good.

The sales rep came out very professional, knew what he was talking about. The work started shortly after they came out and I was there to see each step unfold and I can say the crew was very fast very good and it was done with minimal interruption.

Thank you guys I wish I knew you earlier.

Needed our flat roof completely replaced due to previously done poor job.

Got FIVE quotes and though M&R was the second highest but had the most comprehensive quote with pictures and details instead of just an ambigious carbon copy checklist with scribbles.

Gave a strict deadline and despite weather delays had the job completed ON TIME! YAY!!!

Consultant was very friendly and answered all my email and phone questions.

Very happy with the work done and hopefully will stand up the test of winter and time.

Foreman was great and informative, crew was fast and respectful of my property.

Here's where things went wrong:

1) discovered that despite their website stating so they do NOT accept credit card, which we would have preferred but conceded to pay by cheque;

2) discovered first mistaken change on the invoice that differed from the contract where they installed a lower thickness of insulation while charged me for the higher thickness I originally requested.when I discovered this error their consolation was to only charge me for what I got done but no amends were offered since the job was done wrong and was too late to rectify;

3) second change on invoice was to pay upon receipt while contract stated to pay within 30 days of completion. You can't legally change payment terms after the fact and when I informed their accounting person they ignored the discrepancy and demanded to be paid immediately;

4) when I mentioned the previous mistakes to the consultant and accounting person and asked for amends, the owner personally called me to let me know his company is too busy, mistakes happen (where they would have overcharged me should I not have reviewed the invoice), and is annoyed at doing residential work and would prefer to work commercial, can't find enough good people to work roofs, and have been turning down referrals all summer long. Sounded like he didn't even want my business or a referral.

I wish M&R all the success in the future and hope they can expand their operations to meet the demand, but I cannot give them 10 stars.

If you need quality work done in a timely manner for a decent enough price, albeit they were more expensive but work is higher quality as I saw my neighbours' roofs, go with M&R!

They do quality work with the right materials with attention to detail. The consultants also treat their customers with respect with open information and honesty. In light of my situation, I recommend them with the caveat that you pay attention the details of the contract, the invoice, and have the cash or line of credit on hand in your bank account to pay them.

A group of freehold townhome owners got together and decided to have M & R Roofing complete the refacing of their dormer windows. The only reason this has 9 instead of 10 stars (because the work completed looks amazing) is when it come to timeframe. We were told the work would start in 4 weeks from signing the contract, and it took 10 weeks - and the owners had to call the company to ask why, as opposed to the company calling and updating the client. The price was very competitive, and as stated before, the work was done very well.