We hired Shane to design and build us a custom office and the process was pretty seamless. We did end up changing the design completely from the original suggestion that we got from Clean Cut. We live in an old house where things are no longer straight lines and it is also a small space (5x7). We ran into issues with the build and things had to be changed. Clean Cut did make the changes and things aren't exactly as they were on the drawing. We were on budget, but over the expected time to install; Shane had just relocated is business so it might be partly due to this. I found Shane to be prompt and helpful and willing to do anything to make sure that we were satisfied. We requested touch up paint and Shane made sure that we got some. I would consider using them again.