Although I was initially impressed with Francisco, I now deeply regret hiring Ecowoods. Francisco and I made an agreement that he would sand and stain the floors in my 3 story house.
While working on my kitchen, his crew spilled a pool of stain under the fridge, left it, and continued with the urethane. Unfortunately, the pool of stain leaked out into the main part of the kitchen leaving an ugly dark area (see image.) Although the floor had already been coated with urethane, Francisco tried to fix it by re-sanding the area by hand. He admitted that the damage would always show but explained that there was no way to make it better. My feeling was that it was a minor issue, Francisco had done his best to fix it, and everyone makes mistakes.
But, the other issue was not minor. To be fair, when the floor in my family room was initially sanded, there were some very, subtle “chatter marks”. (“Chatter” is a term used in the flooring industry to describe ripples or waves in the hard wood caused by a poor sanding job or faulty sanding equipment.) It was my understanding that after Ecowoods re-sanded the floor, these would be eliminated. Instead, the original chatter marks in my family room were made worse and furthermore, they now extend clear across the entire family room and across my kitchen as well. My contractor, my son, and various friends confirm my cause for disappointment—immediately following the job done by Francisco’s crew, the chatter marks were considerably worse and more noticeable (see image.) Yet, when Francisco refused to correct this considerable error, our plans to refinish the rest of the floors were abandoned.
It may surprise the reader to know that I believe Ecowoods usually does a reasonably good job, that Francisco is typically polite and prompt, and that he will do all he can to repair the small things that often go wrong in any job (like the spilled stain in my kitchen). However, on the occasions when a significant and costly mistake is made (like chatter), his likable demeanor disappears, he no longer lives up to his reputation, and he does not fix the damage. In fact, in my case, if he had fixed the chatter, I would have written a good review for Francisco. Please check the positive reviews I’ve written for other companies who have worked on my renovation (rated as 10), as well as the exceptional job done by a competitor since my unfortunate experience with Francisco. In fact, while Francisco tries to paint me as a client who is never satisfied, I have been working happily with my original contractor for over a year now, and despite the many people involved in this extensive reno, my experience with Francesco has easily been the worst.
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Thanks for the feedback, We at Ecowoods strive to do our best for ALL of our clients, as seen in our 70+ positive reviews on Homestars. Unfortunately, there are some times that it become evident that no matter how hard we try and no matter what we do, some clients will NEVER be satisfied.