Contracted by the city to replace lines to the property by the City. Requested a quote as soon as I was given notice for the private portion. Called the office 3 times, left my number, was told a written quote would be available 2 days in advance. Friday night they show up and prep and begin before 8 am the next day. No notice. Verbal quote on the fly only and they requested payment immediately before the meter is installed. Called 4 days in a row to schedule the meter after payment taken from account. No one returns my calls and the office staff and owner is rude. Response: Busy. The worst contractor I have ever dealt with. Crew worked hard mind you. Very unhappy with a supervisor that doesn't schedule or call me back, the owner for answering my calls three times and not doing anything, and staff that answer the phone that can't do anything but tell me to call the supervisor, Sal who is useless and claims the office never gave him my phone number or requests.
- Approximate cost of services:
- $2,500.00
- What could this company do to improve their services?
- Return my calls. Schedule the jobs in advance. Give written quotes. Send an invoice for payment after the job is completed.
- Any advice to offer fellow homeowners facing a similar project?
- Complain to the city, request a different contractor, use someone else for the private portion (will cost more as they have to re-dig). The verbal quote on the day off pigeon holes you. They have done this to my friends as well. Don't pay until the meter is installed and tested.