Aaa Wild Animal Removal Services

I called this company on Friday, August 28, 2009 at 10 a.m., and waited until 3 p.m. for them to arrive, even though they said they would arrive "in a couple of hours." They got the raccoon out of my chimney and were friendly enough, but the two teenagers didn't do such a great job "cleaning and disinfecting" the droppings (cost $75) - all they did was scoop it up in a bag and throw some toilet bowl cleaner on the area.
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The next day, my mom finds the "chimney screens" down by the side of the house. So, I personally climb up to the roof to check and... the raccoon was back. The workers didn't even screw down the wire mesh they put over the opening! I called them that same day, but they told me I had to wait until Monday. Fine, but please make my house your first call.
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Monday rolls around, and they don't come even after I called several times that day. I call the guy, and he tells me Tuesday. Tuesday comes and several phone calls can't seem to get them to come and finish their work. I called him that night and say I want my money back. He tells me they'll come within half-an-hour and if not, Wednesday for sure (otherwise he'd give my money back). Wednesday comes and goes. I call him on Wednesday and he says his truck was broken (what a coincidence!), "but tomorrow for sure," he says. I already gave him three days!
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So, I demand my money back and he keeps making excuses. He tells me his worker will call me because, "He was the one who screwed up." I say fine and wait until late evening for his worker to call me. Nobody calls, so finally, I call back and ask him what time tomorrow (Thursday) I can go to his office and pick up the money. He starts making excuses and I firmly tell him just to tell me what time. He starts yelling at me to call him back tomorrow and slams down the phone.
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It's not pleasant dealing with people whose promises aren't real, and to top it off who yell at you!
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In total, they charged me $450, didn't even attempt to trap the raccoon like they're supposed to... and all I'm left with is a job that wasn't even done and a "contract" that has a 2-year "warranty."