DO NOT USE!!! HAD TO GET A LAWYER!
ABSOLUTELY TERRIBLE! DO NOT USE! FORCED TO GET A LAWYER!!
Over the last seven years I have renovated my entire house. I live in a century home and everything from the roof, to the floors to the walls all had to be redone. I can say without a shred of hesitation that Meridian Windows and Doors Alberta was hands down absolutely the worst company I've had the displeasure of dealing with over the last seven years.
I ordered my windows in August. They finally finished the service in December. Notwithstanding the delay, I wasted two days of booked time off for the scheduled installation only to get a phone call in the evening before (one of which I had to make to confirm the installation as I never heard from them) saying the window was still in Ontario. This happened TWICE after the ORIGINAL installation date.
They have the worst customer service of any company I've ever dealt with. Period. For the first time in my life I was forced to get a lawyer to deal specifically with Meridian and I'm sure that's the only reason the work got completed.
On top of the incredible bad communication, in the first go around, they installed a window crooked, left a mess, they removed parts of the house (which were a fight to get replaced), etc. Excuse after excuse about delays, how this was normal, work orders, my fault for not specifying something, and EVEN after they finally acknowledge that this had been a troubled file and agreed to send me a token for my troubles...they didn't even keep their word on that.
This job only got finished because of the fear of litigation. Simple as that. At the end of the day the work was completed although I didn't get anything for the trouble and I can't even imagine how this company stays in business. Several 'closed' complaints at the BBB should have given me rise to concern.
If you want sloppy work, world class terrible customer service, incredibly long wait times, a company who does not follow through on promises, then this company is for you! My recommendation, stay far away from them and go with someone local. Several companies make windows and doors in Alberta.
- Approximate cost of services:
- $5,000.00