We needed new windows and doors before the winter. Sergey came to my house, took measurements and we discussed price. He seemed a little irritated when I told him we didn't want to finance them and that I was going to speak to the bank. When we knew that we would be able to get the money to pay, I contacted Sergey again and he came back to my house. He double checked his measurements, told me that my windows would be about 6 weeks.
The day the workers showed up to the house, it was plus 30 degrees outside. They were quick & efficient, but they did not bring any water with them (which seems odd to me). I had no problem letting them have a flat of water that I put into one of my coolers with ice.
I understand that they had to cut my inside kitchen wall to get the window to fit, but they did it without letting me know or giving me the chance to move everything off my countertop. There was drywall & tile dust ALL over EVERYTHING that was on my counter and they left it like that!! There was NO attempt at ALL to clean ANY of it!!!!
My kitchen was not the only room that was left without them cleaning up THEIR mess! All of my bedrooms, the bathroom and my laundry room were also left messy.
By my back door there was also a mess left which included a broken off piece of BLADE from one of their knives!! I have 5 children that are always in bare feet going in and out of that door!!! VERY CARELESS and put my children at risk!!
My 2 fire escape windows downstairs were ordered or made the wrong size, I was told it would be 2 weeks to get them in and installed. I had to take down my 2 boys beds to move them out of the way for this installation. It took over a month for those 2 windows to come in! We had booked a date for them to come and put them in, and twice they NEVER SHOWED up, didn't even CALL to let me know they couldn't make it!!!
Needless to say, I was very angry at this point with everything and my boys were STILL sleeping on the floor. When I spoke to Sergey and told him everything, he came to my house. I had not cleaned up a lot of the mess they had left, and the stuff I did, I made sure to take pictures of. Sergey seemed very disappointed but there was NO compensation for ANYTHING in any way, shape or form!! All he said was his GP guys usually don't do this.
All my windows & doors are finally installed and so far I am satisfied with them. I am waiting until winter to make the final call on if I am completely satisfied with them, I think I am going to have issues with my front door letting in a draft (which I asked Sergey about also). Only time will tell. The doors & windows LOOK beautiful, so in that respect I am happy.
IF I recommended this company to a friend, I would also tell them about everything that I have written in this review.
- Approximate cost of services:
- $12,800.00
- Company Response
This client did not remove & grant access 3-4 feet to windows. We saw for the 1st time such a mess inside of house. Even on provided by client pictures you can see what it is place. Same way client admits -- "All my windows & doors are finally installed and so far I am satisfied with them." Also Meridian admits lack of communication due to not perfect "customer service" - next homework for management. But you cannot expect to satisfy 100% EVERY client, especially so messy person. It is renovation, some excuse can be heard as well. But people like to complaint.... even in this great country - Canada, if things are not going exactly the way they expect.