Landmark Home Solutions

Windows & Doors Installation & Service
Hamilton ON L8E 2X1
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81%

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Reviews for Landmark Home Solutions

Average customer rating:
8.1 10 (414 reviews)

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ricklynv
ricklynv
1 review Cameron, ON
9/10

Sliding door replacement

They removed garden doors, thoroughly cleaned frame and installed new sliding patio door. Everything was properly framed, insulated, appointed and cleaned up. Great job!

Approximate cost of services:
$3,000.00
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Company Response

Thank you for the great review! We appreciate the positive feedback. So glad to hear all went well with the installation of your patio door! We look forward to taking care of any of your future needs.

tkennedy
tkennedy
1 review Kingston, ON
10/10

Windows

The guys worked efficiently and had my new windows installed in couple of hours. They cleaned everything inside and out. So happy with my new windows.

Approximate cost of services:
$6,000.00
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Company Response

Thank you so much for the excellent review! So happy to hear that everything went well with the installation and you are enjoying your new windows. We look forward to hearing from you for any future needs and welcome you to our Landmark family!

pamstrader in ST CATHARINES
pamstrader in ST CATHARINES
2 reviews , ON
10/10

Window s

Fantastic.Fast clean and lovely fellow s.Just great a pleasure to have them around and window s are perfect.

Approximate cost of services:
$12,000.00
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Company Response

Thank you so much for the review and positive feedback. So glad to hear that the install went well and the windows are perfect! We look forward to hearing from you for any future needs and welcome to our Landmark family.

agagnon
agagnon
1 review Quinte West, ON
9/10

Windows

Done correctly and efficiently. Courteous and on time. Good follow up to ensure complete satisfaction

Approximate cost of services:
$21,000.00
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Company Response

Thank you for the positive feedback! We love hearing from satisfied customers and we look forward to taking care of any future needs. Thanks again!

tagtj
tagtj
1 review Stirling, ON
10/10

front entrance door

One word "AMAZING!"!!!!!..I'm supposed to write a minimum of 15 words so...AMAZING,AMAZING,AMAZING,AMAZING!!!

Approximate cost of services:
$5,000.00
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Company Response

Thank you so much for the great review and welcome to our Landmark family! We look forward to taking care of any future needs.

Michelle
Michelle
1 review Windsor, ON
2/10

Window

Landmark are horrible at returning the call. Called 4x in the last month and they keep saying a worker will call but never called. Im having few problem such as the exterior work not as clean and need to be clean and the interior, my dad had to clean it up. The new window has a lot of pressure to open and close and there is a big gap on the window and Im finding bugs getting in. At this point, do not reccommend company. Still waiting for a call.

Approximate cost of services:
$23,000.00
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Company Response

Dear Michelle,
We are so sorry to hear about the issues you are experiencing with service as we strive to provide the best customer service to our customers. Please provide us with more information so we can follow up with you.
Sincerely,
Roseanne Landmark Home Solutions

Bob in Toronto
Bob in Toronto
2 reviews Toronto, ON
0/10

2 patio doors and 12 windows replaced

terrible installation and post installation customer service.
We had 2 large patio doors and 12 windows replaced on July 8th, it’s now mid October and the job is not finished. Just after the original installation we noticed 2 significant issues:
one patio door lock is not working (which is a safety issue) and has a damaged glass inside (noticed after washing it)
Another window is not leveled, and so the top frame is already sagging in the middle and mechanism sometimes falls off so you can not open the window
This is not to mention small items like: outside capping has ¾'' difference between top and bottom frames, hole in the screen, windows are not aligned, scratches on the frames, and spots on the glass that are impossible to clean.
Landmark technician came on July 20 and agreed that identified issues have to be fixed, new door will be ordered and ready in 2 weeks. 2 weeks changed to 2 months and on September 21st they were coming to fix it. They called to postpone it to Oct 3 due to “unavailability of wooden trim”, since then we’ve been given 2 new dates all of which were cancelled on the day of. Recently we found they don’t have the door (3 mths later).
We’ve had painter and window drapes installer on standby for 2.5 months to accommodate Landmark’s expended schedule. Stucco company couldn't postpone their work any more and started to cover windows frames which they suppose to align. We find the customer service unacceptable, especially for such large transaction size.

Approximate cost of services:
$27,000.00
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Company Response

Dear Bob,
Our deepest and most sincere apologies from all of us at Landmark. We can definitely understand your frustrations with the delays in providing service and in completing the repairs that you mentioned. We have been actively making changes in our installation and service department to prevent these delays from occurring. Taking this long to provide you with well-deserved service is not how we like to run our business as we do strive for the best in customer experience and quality. Please contact us to provide more information so we can look up your order and review the processes that have taken place. We want to follow through to make sure that everything gets taken care of. Thank you again for your feedback, we do appreciate it as a tool to better ourselves as a company. We look forward to hearing from you.
Sincerely,
Landmark Home Solutions

Deb
Deb
1 review Amherstview, ON
5/10

Doors

Was promised a time frame and was missed again. I love the products but the timelines haven't been met either time

Approximate cost of services:
$10,000.00
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Company Response

Thank you for sharing your experience as we appreciate it as a tool to better ourselves. We are so sorry that the original time frame was extended and we apologize for any inconvenience this may have caused you. We do strive for the best customer service and quality and it was most unfortunate that we failed you in the service aspect. We are glad the job is completed and hope you enjoy your windows.

Al
Al
1 review Grimsby, ON
10/10

Windows replaced

Excellent job. No mess left behind. Good job on caps and caulking. I like that they covered heat vents to keep dirt out

Approximate cost of services:
$9,000.00
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Company Response

So great to hear that the job was completed to your expectations! It is nice to know that the installers did an excellent job. thank you for the review!

andrewpamt
andrewpamt
1 review Belleville, ON
10/10

Windows and doors

New Windows new front door new patio door insulation. Finished on time And service was very helpful

Approximate cost of services:
$28,000.00
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Company Response

Thank you so much for your review! So glad to hear that all went well with the installation and with the overall service. We look forward to hearing from you for any of your future needs.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Landmark Home Solutions

Landmark Home Solutions have been supplying comfort and peace of mind to homeowners across Ontario since 1987. We’re proud to offer one of the most energy efficient windows available on the market today that offers homeowners a significant return on investment all while being backed with the strongest warranty in the business today!

We’re part of the Canadian Standards Association (CSA) and the Better Business Bureau, and in all the years we’ve been in business, we’ve never had an unresolved complaint. We’re members of SAWDAC (Siding and Window Dealers Association of Canada) and make sure that we meet their membership criteria, code of ethics and sign an ironclad five-year workmanship guarantee statement.

We’re also proud to say that our windows are Energy Star certified. As you probably know, the international Energy Star symbol is a simple way for consumers to identify products that are among the most energy-efficient on the market. We also offer financing through TD Canada Trust, ensuring that our customers have a trustworthy partner too.
Based in St. Catharines, Ontario,

Landmark Home Solutions is proud to represent our Canadian heritage in all that we do. Our windows are made right here, so you know you’re getting the best quality windows in the world.

CATEGORIES
Windows & Doors Installation & Service and Gutters & Eavestroughs
PRODUCTS
Factory Direct Energy Saving Vinyl Replacement Windows, Entry doors, Patio/garden doors, Eavestroughs, Eavestrough Protection Systems, Green Energy Attic Barrier
SERVICES
Manufacture, Sales, Installation
BRANDS
CSA & Energy Star Approved Custom made Factory Direct by Landmark Home Solutions
STYLES
All makes and styles. Landmark Home Solutions can accommodate all needs and styles in any type of window required
SPECIALITIES
Landmark Home Solutions specializes in providing homeowners across Ontario with custom made, fully lifetime warranted energy efficient windows.
WEBSITE
http://www.landmarkquality.com/
YEAR ESTABLISHED
1987
NUMBER OF EMPLOYEES
160
PAYMENT METHOD
Financing (including 0% interest & no payments for a year) Cash, Cheque, Visa, Master Card, AMEX
MEMBERSHIPS
BBB, Siding & Windows Dealers of Canada, Energy Star Partner, Better Business Bureau
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Non-pro rated
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.