Rude customer service. Crappy product. Service a from a person at the warehouse location was something to be desired. Very rude blaming buying a used product on kijiji on cheap craftsmanship and no one available too answer phone seeking a part for a liftchair required for a disabled person. Mobility. Laughing on the phone. O believe his name was Philip.Wire guage on remote way to small breaks easily 18 guage would have been a better choice not a 24 guage as is in the remote. Other liftchair manufacturers sell similar remote for under $100. They sell it for $200+. Never buy a chair from them that is medically required.