Similar to another member's experience, had them over to discuss lighting options but was charged for a diagnostic. Somewhat in fairness, I wanted a few switches and burnt bulbs checked out, but it took 10 minutes and this price seemed egregious (or not up front). Maybe I had a bad experience and this was a blip, but don't think I'll be following up.
- Approximate cost of services:
- $200.00
- Company Response
Hi Allen, thank you for your time to review our business. The service charges that you were charged for was for a diagnosis. This is not based on time but for the number of electrical problems that you would like us to solve and the number of devices we have to open and reinstall to find the problems. Even though we do not charge for travel time our service charges because they are upfront have to be based on the average total time it takes to solve a set amount of problems. We let our clients know the price prior to starting any work to help eliminate any problems with price because being upfront and honest is our priority. The discussion about your lighting options were free of charge since you were not being charged by the hour. You are a valued customer and if there is anything I can help with in the future please give us a call.