Several years ago, I hired A & A to re-do my front step(s) with stone (tile) and a large bottom landing. The job looked fantastic and was completed without any issues. Unfortunately, the area I live in has a high water table, and the ground really freezes up and expands- usually in February. As a result of the freezing, the bottom risers on the bottom stair(s) fall off, almost every spring. This is where A & A blows every company out of the water when it comes to customer service. Each and every year since the install and/or the problems with the risers started, they have re-attended my address and re-installed the risers without ever making the comment," Your warranty has expired." I have never been charged for any service and/or product replacement!!!!! That is a customer service standard that I have yet to see anywhere- especially in the trades. This summer they fixed the bottom risers again, and the job was super clear looking. Plus, they may have solved the problem this time around. In addition, because their strong customer service commitment and work ethic, I hired them to fix a retaining wall in my backyard, which consisted of armour stone. Their workers did a fantastic job. The standards are very high.
I highly recommend A & A !!!!!
- Company Response
Thank you Darren. It really means a lot that you appreciate the fact that we honor our warranty.
We definitely work hard to do so. Thanks!