We installed a fence for the home about 7 years ago. Can Do also did the most of the neighborhood as it was new construction. The fence quality has stood up to the test of time. I did have an issue with my gate (as it is a double door) and due to wind, eventually had issues closing. After years later and outside of warranty, Alon and Team came to fix the latch at no charge as a service. What an amazing Team!
- Approximate cost of services:
- $5,000.00
- Company Response
Ray, Thank you so much for sharing this. There are natural properties of wood that cannot be controlled and these can and do cause issues with gates and alignment. Technically the natural wood behaviour that causes this is not under warranty since it is not a workmanship issue but rather caused by natural properties of lumber used for outdoor construction such as fencing. We use select, grade 1 lumber but that has little to do with the properties causing this.
Having said that, our 5 Year Warranty is solid and based on critical factors such as detachment or post lift (See Website for Warranty Information)
At the end of the day, our Customers are important to us and to me personally. This is what whenever
a Fair and Feasible request is made by a customer if we can assist, we do.I appreciate you taking the time to post your experience working with us.
Respectfully,
_____________
Alon Zamdvaiz
Director of Sales
CAN DO Fence and Deck
____________________Call / txt (416) 989-3934
Email: alon@candofence.com